The New YorkerReviews of newyorker.com

I subscribed to the New Yorker via Condé Nast who is their parent company I guess and was supposed to get the 100 anniversary New Yorker tote as part of that subscription. It’s been nearly 6 months and they claim that they sent the tote (twice after I asked about not recieving it annd asking for tracking info…and being told “we use local Post so no tracking available”), and I still have yet to receive it. I honestly do not think they ever sent it ever. I get people answering my emails with odd weird names that clearly aren’t English names ( maybe bots) so I wonder if they are operating out of some third world country and just hustling people. Frustrated by the lack of follow through or commitment to customer service.

Their renewal policy is absolutely ridiculous. They automatically sign you up for auto-renewal. The very tiny fine print of their "policy" states you can cancel anytime, no questions asked BUT you only have 14 days after your renewal or you'll be billed for the ENTIRE YEAR. So, now I get another year of a magazine I don't want. This company sucks!!!!

I signed up for a digital subscription to the New Yorker magazine recently. I have had nothing but continuous trouble trying to sign in. When I try to read an article I get a pop up telling me to log in. Then my email and password are rejected. I have reset passwords, contacted customer care and still experience problems trying to read my subscription.

What a supreme disappointment. I am beside myself and so very, very sad. I love the New Yorker and I love David Sedaris in all of his incantations. I was so happy to see in the print version his narrative about the care and feeding of Hugh, his significant other, after Hugh’s hip surgery. I was so looking to hearing David’s narration in the June 30, 2025 issue. But a pox upon the house of the New Yorker for skipping David’s narration and substituting a generated voice. I am heartbroken. Please don’t do this again, ever, at least not with the work of David Sedaris. Shame! Shame! Shame! Shit, I’m out of breath. Please don’t do this again, at least not with the work of David Sedaris. Thank you for understanding my concerns. Chris McNeil

I’ve always liked The New Yorker magazine, but my most recent subscription, which I placed in February, left me completely disappointed. The tote bag that was supposed to come as a free gift never arrived within the promised timeframe — even after 10 weeks. Since I live in France, I contacted customer service at support(at)newyorker(dot)com to check the status. For the record, I also never received the tote bag from a previous subscription, so this time I really didn’t want to let it slide. The first representative confirmed that the 8–10 week delivery window had passed, and asked for my shipping address to send the bag. Then came the twist: I was told to wait another 6 to 8 weeks for delivery. In the end, the tote finally showed up — on June 16. That’s nearly twenty weeks of waiting. AND THE CHERRY ON TOP? When I went to pick it up at the post office, I was asked to pay €9 in customs fees. I know no one can control customs charges once an item crosses borders. But after all that waiting, having to pay for what's supposed to be a free gift? I genuinely feel scammed — and honestly, I'm furious. If you live outside the US, keep that in mind before subscribing. From now on, I won’t fall for any kind of advertising bait ever again. My rating: One star — not because you earned it, but because I couldn’t go any lower.

As a promotion, they gave a free gift subscription along with the paid subscription; then they went in and changed the gift subscription to the paid subscription and expected me to pay again. The people I dealt with were condescending and supercilious. I wound up cancelling my subscription, but at least my friend got a subscription for free that continues. Over the last five years I had a lot of problems with my subscription, which is why I was watching it so carefully.

I had a subscription for years and it never worked properly. Slow response from customer service. I cancelled the subscription and tried again after 2 years. With exactly the same bad experience. I sign in the account and it says no subscription. I try to link it to print. Not working. A real shame.

I had a very disappointing experience with The New Yorker’s subscription cancellation process. I attempted to cancel my account before renewal but was unable to do so through the My Account section due to technical issues. I reached out to customer support requesting cancellation, yet my subscription was still automatically renewed. When I followed up, they acknowledged the issue but refused to issue a refund, despite my timely request. This feels unfair and unprofessional—customers should not be charged due to system failures beyond their control. Be cautious if subscribing, as canceling may not be as straightforward as expected.