Urtopia EbikeReviews of newurtopia.com

Reece with the Urtopia support team went above and beyond to help me with my problem with my charger situation.

I ordered a Carbon Fold 1 E-Bike and love it! I had an issue with the shifting but got it resolved immediately upon receipt of the bike. The customer service is quick, responsive, and helpful. The bike is well made with clean and smooth lines. I would strongly recommend this bike for commuting or going for a ride around campground. It folds up easily and stores with little required storage space.

My husband was having trouble riding any distance with our traditional bikes so I decided to buy an e-bikes for his 80th birthday. After doing research, I found the light weight Urtopia bikes. I tried one at a bike shop and loved how it handled without being totally motorized. It is only pedal assist so no throttle, you have to pedal. A great workout. We were waiting for someone to come out with more e-bike innovations. Urtopia is moving in that direction. I want to bike into my 90's!

I purchased 2 Urtopia Joy bikes. What a joy! My partner and I absolutely love them. We go on "joy rides" together every chance we get. There is so much to like about these bikes. The aesthetics are not only beautiful but also ergonomically excellent. Lightweight, easy to step through, and mount. The kickstand is easy to activate (roll the bike forward to release it), and while it is in place, the bike is very steady. We like that we can use the bike to exercise (adjust to your preferred resistance) and commute. We ride more often and further now because we don't worry about tiring out. We know we can always use the throttle and exert no effort, if needed. We installed a rear child seat mount and take our 2-year-old toddler with us. Almost every day, he says, "bike." He enjoys it as much as we do. I highly recommend these bikes! Whenever I have had questions, the customer service department has gone above and beyond.

What fantastic customer service. I ordered by mistake the wrong rear rack for my Carbon Classic ST. When contacted, Urtopia graciously sent the correct one for no charge or shipping. It was my mistake but they were so accommodating. They also sent a replacement display without question when I notified them the one I received was damaged. Fantastic company to deal with. Incredibly responsive. I highly recommend doing business with them.

I purchased a bike and accessories. So far, I love the bike. When I decided to return one of the accessories, customer service got right back to me and went above and beyond in helping me.

From time to time I have a question about the bike…they never fail to respond and often with minutes. I had a flat tire and removing the rear wheel is not that straight forward; but they have a video on the process. I brought that video with me to a local bike shop. Fortunately I did, as the bike shop was not up to the task…until I showed them the video and then it was easy breezy.

I want to give a huge shoutout to Stella and the entire Urtopia support team. My bike battery was damaged, and Stella made sure the issue was handled immediately. She arranged for a replacement battery to get to me within just 3 days, which is exactly the kind of first-class customer service people hope for when something goes wrong. I’m genuinely impressed by her professionalism, responsiveness, and the level of care shown throughout the process. It’s rare these days to find a company that stands behind its products with this much urgency and support. Thank you, Stella, and thank you Urtopia, for taking care of your customers the right way.