NEW TOWN SPARES Reviews | Read Customer Reviews of newtownspares.com

NEW TOWN SPARES Reviews | Read Customer Reviews of newtownspares.com

NEW TOWN SPARES reviews

482 approved reviews, newest moderated first

ROBERT WILLIAM M.
Jun 10, 2025
I recently purchased an EPSON R320…
I recently purchased an EPSON R320 Photo Printer from New Town Spares. This printer is no longer being manufactured but it is an outstanding photo printer -and- it prints directly on CD/DVDs. That is why I have three of them! Two out-of-three are over 12 years old and the print head has failed. Thus my search for a replacement. I was stunned that New Town Spares had NEW ones in stock are a very reasonable price! I think this was an outstanding buy at an excellent price. Could not be happier! I will be telling all my friends about you and will look on your website first for any future needs. The people at New Town were so easy and friendly to work with. My experience was excellent. Thanks for a job well done! Bob Meyer
Response from NEW TOWN SPARESJun 10, 2025
Hi Bob, Thank you so much for the wonderful review! We're thrilled to hear that you're happy with your EPSON R320 and that it met your expectations. It’s always great to hear from someone who truly appreciates the quality of these classic printers. We’re glad we could help you find a replacement, and your kind words about our team mean a lot. Thank you for your support and for spreading the word. Customers like you make what we do so rewarding! Looking forward to assisting you again in the future.
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William W T.
Jun 9, 2025
Order handled in a timely fashion and…
Order handled in a timely fashion and shipped via fed ex
Response from NEW TOWN SPARESJun 9, 2025
Thank you so much for the 5-star review! We're glad to hear your order was handled promptly and shipped as expected. Appreciate your support!
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T B.
Jun 5, 2025
if you need new, refurbished or discontinued items reach out to Newtown
Reached out to New Town Spares for the first time this year. Ethan and Trevor has been nothing but supportive and on time with any quotation Requests. We have done multiple orders now and looking forward to doing future business. Any issues or concerns are handled in a timely manner. Great partners in my exporting business.
Response from NEW TOWN SPARESJun 5, 2025
Thank you for the wonderful review! We're so glad to hear that Ethan and Trevor have been able to support you effectively. It's been a pleasure working with you, and we truly value the partnership. Looking forward to many more successful orders ahead!
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Gordon B.
Jun 5, 2025
Great service, fast shipping!
Found a hard to find network card and had great communication with Trevor the account manager. Would highly recommend them.
Response from NEW TOWN SPARESJun 5, 2025
Hi Gordan, Thank you so much for the great review! We’re glad we could help you find the network card you needed and that Trevor provided excellent support throughout the process. We truly appreciate your recommendation and look forward to assisting you again in the future. Cheers!
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Fred M.
Jun 4, 2025
Great prices and fast shipping
Great prices and fast shipping. Excellent customer service. Will definitely come back for more deals.
Response from NEW TOWN SPARESJun 5, 2025
Hey Fred, Thank you for the fantastic review! We’re glad to hear you were happy with our pricing, shipping speed, and customer service. We look forward to having you back for more great deals!
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Clay B.
Jun 2, 2025
The team promptly notified me about a…
The team promptly notified me about a part of my order that I didn’t understand. They helped me resolve my mistake quickly. Great service.
Response from NEW TOWN SPARESJun 4, 2025
Clay,Thank you for your kind words! We're glad we could help clarify things and get everything sorted quickly. It was a pleasure assisting you!
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Edward P.
May 30, 2025
Sent a drive that fits in my budget
Sent a drive that fits in my budget, drive is good and I am pleased with their customer service!
Response from NEW TOWN SPARESJun 4, 2025
Hi Edward, Thank you for the great review! We're glad the drive met your needs and that you were happy with our service. We truly appreciate your support. Cheers!
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John H.
May 29, 2025
No details on my $40 shipping
No details on my $40 shipping. Have bnot gotten it and the tracking info is not available.
Response from NEW TOWN SPARESJun 4, 2025
Thank you for leaving a review. Your feedback helps us identify and improve areas in our process to minimize future errors. We’ve issued a full refund, including shipping costs, and have also provided a credit note for a future order as a gesture of goodwill. Regarding this order, the tracking information was not sent on time due to a system glitch. Unfortunately, the tracking number was cancelled by the courier due to an error on their end. This was the first time we've encountered this issue, and we've already implemented a process to prevent it from happening again. We appreciate your understanding and hope your future experiences are smooth and hassle-free.
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