Newtek BankReviews of newtekbank.com

I have received great service from Newtek Bank for the past two years since I started a CD . when I needed assistance, the call center was very helpfull with information and directed me on what i had to do . over the past month , I have had the pleasure texting and getting the answers i needed from Mark S . He was very professional and very helpful . My experience with Newtek Bank has without a dought been exceptional and I will be doing business with Newtek Bank in the future . I wish to thank your team for a job well done .

where does one begin?! Extremely high turnover; the role is posted constantly due to poor retention. Virtually no training or onboarding new hires are left without guidance or support. Management is absent, disengaged, and unapproachable; leadership at every level lacks accountability. Team leads are inexperienced, often recent graduates who rely on favoritism rather than merit. Unrealistic performance goals paired with constant micromanagement. No opportunities for growth or development; career paths are non-existent. Work environment mirrors a call center, with relentless call volume and strict time tracking. Calls cannot exceed 15 minutes even when a client requires more support, you are instructed to end the call or call back. Poor customer service standards are enforced, prioritizing speed over genuine client assistance. No team meetings, coaching, or constructive feedback only negative oversight. CEO is completely absent and disconnected from employee or client realities. Employee well-being is disregarded; even basic needs like bathroom breaks are treated as inconveniences.

Brandon made everything easy and smooth. He is very kind, considerate, and most importantly, NOT CONDESCENDING!

Tanya and her team were very helpful with my banking transactions.

My contact Katie Huston is always assisting promptly and respectfully. I usually do not write reviews but in this case, she is EXCELLENT....and should be rewarded as you do not find this in today's service. Great at her Job! Allan Curtis

New customer, the whole application process was flawless. Yessica provided very prompt answers to my questions and even took the time to explain things with examples. Impressed & satisfied new customer!

OMG! Chris was awesome! I had started an application on a 3rd party website but the information had not transferred over to Newtek bank so they were not aware that I had an application pending and that I had submitted all my docs. After speaking to Chris, he directed me to start an application on Newtek's website--directly with the bank and everything showed up for him. Once I got to the website, he provided me a code and I started a new application, uploaded all my docs, and he was able to see everything. This was a relief because I was in the process of purchasing a SFR and needed my account opened to start communications with closing the deal. Thanks so much for Chris! I am looking forward to a long relationship with this bank because of their outstanding customer service.

We were doing an SBA loan. First our loan documents came with wrong names. The signature lines. My partner and I gave permission to check our credit. We were told 1 partner was over the qualifying limit. We submitted all required documents and today after 1 day in underwriting we were told the fico score was to low (over 700) and we did not have enough collateral. ( we have five times of the loan) I tried to challenge caller that his information was wrong he laughed and said it was right. I asked him to check again. He refused. His laughing . Resulted in an uncharistic colorful reaction on my part. I am convinced the files got mixed up from the start. Laughing at an upset customer with clear questions is not a good look for a public company.