NewSmileReviews of newsmilelife.com

Great customer service!

Awful experience with NewSmile. The impression kit they sent me didn't fit around my teeth, needed to go to a clinic over a 4hr drive and then pay for a scan. This clinic only open during the week, I couldn’t take any time off, so this wasn't feasible. Requested a refund and had to repeat that request 3 times before it started to be processed, they then kept the direct debit set up so they could charge me £366 over 2 months and then only refund me £30. I understand being charged a basic fee or even to be charged if I'd simply changed my mind but £300+ for a bit of plastic and a process I genuinely couldn't continue with?! Awful experience, I feel like they have absolutely no care for their customers.

My teeth were crowding terribly and i was in pain but couldn't afford braces from my dentist so I started exploring my options and was thrilled to find an affordable Canadian company for invisible aligners. The customer services has been amazing and now done my treatment, I am thrilled with my results. No more pain and they are so straight now!

I have had an awful experience with NewSmile. The impression kit they sent me didn't fit around my back teeth, so I was advised I needed to go to a clinic which was over a 3hr drive and then pay for a scan instead. This clinic was only open during the week and I've just started a new job so can't take any time off, so this wasn't feasible. I requested a refund and had to repeat that request 4 times before it started to be processed, they then kept the direct debit set up so they could charge me £366 over 2 months and then only refund me £30. I've now asked for a complaints email or policy and the request is being avoided yet again. I understand being charged a basic fee or even to be charged if I'd simply changed my mind but £300+ for a bit of plastic and a process I genuinely couldn't continue with?! Awful experience, I feel like they have absolutely no care for their customers.

DO NOT BUY ALIGNERS FROM THIS COMPANY, THEY DO NOT CARE ABOUT YOU AS A PERSON. I have sent numerous messages reporting an issue with needing more aligners. My top teeth do not match the original projection that I approved in the beginning of my treatment. NOBODY has tried to actually help me, I keep getting the run around. SPEND YOUR HARD EARNED MONEY SOMEWHERE ELSE WITH PEOPLE WHO ACTUALLY CARE ABOUT HELPING OTHERS ACHIEVE A GOAL. I am SO upset with my wasted time and efforts on this.

Made the mistake of believing all the hype and then reading in the media the risk of wobbly teeth etc and knowing the dental work I have already had decided it wasn't for me. Requested a refund (didn't even send the impression kit back as my mind was already made up) Will not carry out the request and are asking I get a letter from my dentist to prove I can not go ahead with the treatment. The main point here is I have decided it is not for me and will lose £145 to the cost of the moulding kit but do not want to risk my teeth. This should be a simple case of issuing a refund. Have asked to log a complaint which has been ignored. They do not care about you, they just want your money.. I am currently £1145 out of pocket and going back and fourth with bot responses in emails.

Great Service. I'd recommend them. Helpful and friendly.

Great Company! Helped me with my smile