NewSmile Reviews | Read Customer Reviews of newsmilelife.com

NewSmileReviews of newsmilelife.com

4.0708 reviews
Salons & Clinics

NewSmile

About NewSmile

NewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!

NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: newsmilelife.com
Website: newsmilelife.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 83% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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NewSmile reviews

708 approved reviews, newest moderated first

Reba
Jul 31, 2024
Fast delivery of product and excited to…
Fast delivery of product and excited to start my new journey with a beautiful smile 😃
Response from NewSmileAug 1, 2024
Thank you for sharing, Reba! Our #1 goal is to provide high quality care.
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jennifer H.
Jul 29, 2024
Horrible!
Horrible!! Now I think the company has changed it's name to New Smile Life. They will delay and deny your tx while charging you and then send you aligners that do not fit.
Response from NewSmileJul 31, 2024
Thank you for sharing your concerns, We genuinely value your feedback and are here to assist you every step of the way. I can see that someone from the team has reached out to you and currently awaiting response. Please don't hesitate to reach out to us at [email protected], and we'll make sure to address your issues promptly. Your satisfaction is our priority, and we’re committed to finding a solution that meets your needs.
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Terry
Jul 27, 2024
Lou was great!
Lou was great! She was friendly and patient.
Response from NewSmileJul 29, 2024
This means the world us, Terry. Thank you for sharing!
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Pablo
Jul 27, 2024
Great customer experience
Great customer experience. Thanks to Raych!
Response from NewSmileJul 29, 2024
Thank you for sharing your experience, Pablo. We’re all smiles!
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grace M.
Jul 26, 2024
I love my new smile
I love my new smile! The whole experience from customer support to my beautiful new teeth and ordering new retainers (when my dog ate them) was quick and easy! Thank you New Smile for such a great experience! I definitely recommend!!
Response from NewSmileJul 29, 2024
Thank you so much for the 5-star rating - we truly appreciate your support!
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Anjulí D.
Jul 24, 2024
Informative and Clear
informative and Clear
Response from NewSmileJul 29, 2024
Thank you for the high star rating!
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Vin B.
Jul 24, 2024
Lou was great in helping me with…
Lou was great in helping me with getting the correct impressions. She helped me practise and identify mistakes that I'd have not found out myself. Her meticulous nature and her attention to detail are clearly an asset.
Response from NewSmileJul 29, 2024
Thank you for sharing, Vin! Our #1 goal is to provide high quality care.
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C F.
Jul 22, 2024
The trays were too big and it ripped my…
The trays were too big and it ripped my lips open on the conners trying to put the tray in my mouth. Then she said they're going to order smaller trays but she only ordered a smaller one for the top. I wish we had it ordered smaller trays before we started I wouldn't be in so much pain right now. Why would you guys send large trays to a female, kind of seems unthought out and disorganized. Why not send multiple sized trays, you just really inconvenienced me and caused me discomfort for seemingly no effin reason at all except laziness to not include extra size trays or cheapness I don't know one of the two. I don't remember the date of the meeting Y'all should have that in your system.
Response from NewSmileJul 22, 2024
We’re concerned to hear about your experience, and would love to help in any way we can, CF. Please email us at [email protected] and our team will gladly assist you.
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