NewSmileNewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Val
I ordered the retainers back in early April and still don’t have them. I get a diiferent rep each time I reach out and the last one said it will be another month before I receive my retainers. I am very unhappy with the service so far.
Response from NewSmileMay 28, 2026
Hi Val, We’re very sorry to hear about your experience. We’ve sent a request for more information so we can review your account further and reach out to you as soon as possible.
Karina K.
I’m excitedly waiting for the result. Thank you, Joanna, for the detailed explanation and for providing all the information. Everything looks wonderful. I’m still in the process of getting my aligners, but I’m already very happy with the whole process. Thank you!
Response from NewSmileMay 28, 2026
Hi Karina, Thank you so much for your kind words and support! We’re very happy to hear you’ve had a wonderful experience so far. We’ll be sure to share your feedback with Joanna, and we’re excited for you to receive your aligners soon!
Anni-Mac
I began paying NewSmile for aligner treatment around two years ago and my account has since been confirmed by the company as fully paid about a year ago. Despite this, I have still received no aligners and no completed treatment. I repeatedly explained difficulties with the required scan/impression process, including local providers refusing standalone scans and the alternative option not being accessible. Despite numerous emails over an extended period requesting help and resolution, I have received no response or no meaningful resolution. I have now spent a significant amount of time attempting to resolve this matter directly and remain extremely disappointed that a fully paid service has still not been delivered. I now have to take this further externally. I would definitely recommend avoiding this company.
Response from NewSmileMay 22, 2026
Hi Anni-Mac, We’re very sorry to hear about your experience. We have sent a request for more information so we can locate your account and properly look into this matter. Once identified, our team will reach out to you directly to assist and provide an update.
Fran C.
Answered questions I had simply and informatively after visiting the NS website. I was able to receive immediate, helpful assistance from Raych who escorted me thru the purchase process and alternatives available.
Response from NewSmileMay 22, 2026
Hi Fran, Thank you so much for your kind feedback! We’re glad to hear Raych was able to assist you clearly and helpfully throughout the process. We truly appreciate your support!
Brandon G.
Prompt responses and very friendly. The communication felt personalized, not automated or scripted. JM answered all my questions and addressed concerns. Have already recommended to friends and family!
Response from NewSmileMay 18, 2026
Hi Brandon, Thank you for your kind feedback. We’re glad to hear JM was able to assist you and that you had a positive experience. We truly appreciate your recommendation to friends and family.
Huide D.
It's been months since I placed this order and have received little to no communication and no aligners I've seen reviews of other people saying they haven't received theirs and I continued with my order anyway, but I'm having the same issue on Monday I received a message saying my impressions had been approved and something last month saying they had been shipped- as of now I have received nothing save your money and put it towards a reputable company. This is not one of those. I've asked for a refund.
Response from NewSmileMay 18, 2026
Hi Huide, We’re sorry to hear about your experience. Kindly keep an eye out for a call from one of our team members so we can discuss your account issue directly with you.
Heidi S.
STELLAR customer service and product knowledge by Marion! I highly recommend this company for any, and all your smile needs! The customer service after my impressions were not usable was fantastic in getting me a different size and a fair price for a new impression kit.
Response from NewSmileMay 15, 2026
Hi Heidi, Thank you for your kind feedback! We’re glad you had a great experience and appreciate your recommendation.
Michele
Marion was very thorough and personable. He walked through each step with me and completed every question and issue I had.
Response from NewSmileMay 14, 2026
Hi Michele, Thank you so much for the kind words! We're really glad Marion was able to help and make the process easier for you. We truly appreciate your feedback!
