We're the health cheat code that combines new tech, on-demand doctors, and access to revolutionary peptides in one easy-to-use platform. Starting with weight loss, we help you optimize your health at prices everyone can afford. Real doctors prescribe exactly what your body needs, and everything ships overnight. It's never been this simple to get the best health treatments delivered right to your door.
NewSelf (newself.com) has 3,280 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Hospital & Emergency · Flushing, New York
Excellent
Hospital & Emergency · New York, New York
Excellent
Hospital & Emergency · New York, New York
Excellent
Hospital & Emergency · New York, New York
Excellent
3,280 approved reviews, newest moderated first
Elsa P.
It was great from the beginning, stop my hunger and anxiety for food or drink, so far I lost weight (26lbs in 7 months)
Response from NewSelfAug 25, 2026
Thank you for sharing your experience, Elsa! We’re delighted to hear things have gone well from the beginning and that you’re pleased with your progress over the past seven months. We appreciate your five-star review and wish you continued success on your journey. —The Team
Bobbi
Great product great service
Response from NewSelfAug 25, 2026
Thank you for the five-star review, Bobbi! We’re delighted to hear you’re happy with both the product and the service you received. We truly appreciate your support. —The Team
Rhonda W.
You can only get advertised pricing if you sign up for a 12 month plan with payment in advance.
Response from NewSelfFeb 6, 2026
Hi Rhonda, Thank you for taking the time to share your feedback. We understand your point regarding pricing and appreciate you calling it out. Promotional or advertised pricing may be associated with specific plans or payment structures, such as longer-term commitments, and we aim to be transparent about those options during signup. Your feedback is helpful and has been shared with our team as we continue to review how pricing details are communicated. Best regards, NewSelf
Na- S.
I have emailed your Support team have not received any response. However, you seem to respond very quickly on Trustpilot??? I have repeatedly explained my medical condition, yet my experience with your representatives has been extremely disappointing. It was difficult to reach anyone, and when I finally did, the information provided was inconsistent and unhelpful. The first representative told me I was eligible for a refund minus the $99 cancellation fee from the total amount I paid. The second representative was very rude and did not understand or address my concerns at all. And, since it’s subscription based- & I can’t continue, what is the pressure of you charging my card and not refunding me the amount? There shouldn’t be any pressure to use use this keeping the safety at risk. My primary question is simple and serious: if I were to take this medication despite being medically advised not to due to my condition, and I experienced severe complications such as organ failure, would your company take responsibility? This concern was never addressed. Your company was very quick to charge my credit card, yet there was no doctor involved, no virtual consultation, and no medical review— prescribing based on only a questionnaire- those are so genera/basic. This raises serious concerns about how your business operates. Additionally, I was told my name could not be found in your system, even though I have already texted and emailed multiple times without receiving any response on your portal. For reference, my name is Naina Adhikari. I am requesting a proper response and resolution as soon as possible. —— I am extremely disappointed with my experience so far. I have been trying repeatedly to get in touch with this company, as I kept encountering technical issues while entering my complete health information. Despite calling numerous times, my calls were either placed on silence/mute or left unanswered. No one followed up or reached out for proper support or consultation. I have now received the medication, but after reviewing everything with my primary care physician, I was clearly advised that I am not a good candidate for this medication, as it could potentially cause serious harm to my organs given my medical history and current medications. This is very concerning, especially since I was waiting for a consultation call that never happened. Had proper medical consultation taken place, this situation could have been avoided. To be very clear: I have not used the product at all. I am trying to speak with someone regarding a refund, but once again, I have not been able to reach anyone.
Response from NewSelfFeb 5, 2026
Hi Nasha, Thank you for sharing your experience. We’re very sorry to hear about the frustration and concern this situation has caused, and we take feedback related to patient safety and communication extremely seriously. Regarding technical issues and communication: We understand how difficult it must have been to face repeated technical issues while completing your health information and to experience challenges reaching our support team. We sincerely apologize for the lack of timely follow-up, as this does not reflect the level of service we strive to provide. Regarding medical suitability: Patient safety is our highest priority. We appreciate that you consulted with your primary care physician, and we understand your concern after being advised that this medication may not be suitable for you based on your medical history and current medications. Such concerns are carefully reviewed by our medical team. Regarding consultation and medication use: We’re sorry to hear that you were awaiting a consultation that did not take place as expected. We also acknowledge your statement that the medication has not been used. Regarding account verification and next steps: At this time, we’re unable to locate an account under this name. To ensure we can assist you properly, please reach out to us through your patient portal using the name and email associated with your account. Once you contact us from the portal with the correct details, our team will be able to securely review your case and work toward an appropriate resolution, including reviewing your refund request. We appreciate you bringing these concerns to our attention and welcome the opportunity to address them appropriately. Best regards, NewSelf
Jennifer R.
I have contact customer numerous of times since I just received the medication and I need more support like the tools on the website. The website has an issue according to customer service that they will escalate the issue but since Friday, I am not able to see my personalized plan or any of the promise tools. I have call customer services on Sunday and they told me they would create a support ticket. I have chat with AI and with a representative since them and they keep responding the same, that they will created a ticket. Even chatting with someone is hard you have to wait over 15 minutes for someone to give you a response on every single message and it looks like a new person everything because everyone keep asking the same question repeatedly. I apply the medication as I was prescribe on the bottles but I had not lost a pound and is being over 5 days. The cravings are there, constipation, nauseas and multiple symptoms. I understand that everybody is different and everyone will react different to the medication. This very disappointed and frustrated since. They just send me a response after waiting for 19 minutes and it read as follow: You are very important to us, and we are sorry for the inconvenience you have experienced. We have assigned a calling agent to assist you. They will reach out to you soon and provide full support, so please do not worry. We will guide you through every step and ensure that your issue is resolved. In another word, keep waiting until you do not know when. I never write reviews but for this company and the amount of the money they charge I think is worth the trouble since I have to keep waiting. People really need to see these reviews since we are actual clients having issues. Update: 2/19/2026 16 days after my first review and I am still having the same issue, it seems like they don't understand that my part of the website does not work. I have contact customer services again and again. They call me back on 2/5/2026 mentioned they will provide all the information on various emails, never received anything l, contact again customer services and until yesterday nothing was resolved. They keep asking the same questions and finally yesterday someone ask for as screenshot of the issue with the website but still nothing has been resolved. I will said stay away from this company.
Response from NewSelfFeb 5, 2026
Hi Jennifer, Thank you for taking the time to share such detailed feedback. We’re truly sorry for the frustration you’ve experienced and understand how disappointing this has been, especially given the time and cost involved. Regarding the website and tools: We acknowledge your concern about not being able to view your personalized plan and tools. Our team is already actively working on this issue, and as improvements are rolled out, you should begin to see updated tools available in your account in the coming days. We understand how important these resources are and appreciate your patience while this is being addressed. Regarding support and response times: We apologize for the delays, repeated questions, and lack of continuity you encountered when reaching out to support. That experience does not reflect the level of service we aim to provide, and we appreciate you bringing this to our attention. Regarding medication experience: We understand your concerns about progress and side effects. Responses to treatment can vary, especially in the early stages, and symptom-related questions are reviewed by our medical team to ensure proper guidance. Regarding next steps: As communicated, a calling agent has been assigned to your case to provide direct support and follow up with you. Your notes have been reviewed, and the relevant teams have been informed to ensure your concerns are properly addressed. We sincerely appreciate you sharing your experience. Feedback like yours helps us identify where improvements are needed, and we value the opportunity to address these concerns directly. Best regards, NewSelf
Karen H.
This is a story everyone needs to consider when evaluating this company. So I had been on GLP-1 a while back successfully with another company so I know the routine of increasing dosage. I asked chat how it increases dosage and it told me I will just ask and it can be increased. Then I asked do you ship 3 months together and chat said yes - which means there is no way to likely increase within the 3 month period. So I called the 855 number. A male voice said hello but didn't ID himself. I explained why I was calling and it took a minute to realize he was ALSO a customer. So we both called the 855 number and THEY CONNECTED A CUSTOMER TO A CUSTOMER. We agreed that this is a shaky experience and based on this snafu, we were walking away. My trust factor in this company is less than 1 star. Run, don't walk. If it is too good to be true, it is.
Response from NewSelfFeb 4, 2026
We are unaware of a technical difficulty with our phone lines but we will look into the issue. Mistakes with phone technology can happen when we receiving a high volume of calls. Our process clearly gives you the option to increase your dosage over the 3 month period (if you are currently prescribed). It clearly gives you this option after sign up. We even double confirm the dosage upon prescription. We can help guide you through if need be. To state run don’t walk is a malicious comment towards a small business based on your inability to follow a very easy process thousands of people complete each day.
Jeff
This company is not to be trusted. I am going to be short because I am currently working on a detailed explanation to the BBB as to how this company stole $100 from my credit card. First, they claim there are no membership fees or hidden costs for their product. After spending about an hour navigating their website, trying to download files and prescriptions for them (and not being able to finish the medical form), I received this email stating: "Hi Jeff, Just a reminder: you still have time to review your prescription before it ships. Click Here to View My Prescription You've got about 8 hours left before your order is finalized." How can this be? My medical form had not been completed, so I checked my credit card, and they had already charged the card $449. This was very suspicious, so I went online and canceled the order. This all happened in a matter of about 1 and 1/2 hours. 3 days later I noticed that they had not returned my money nor had they shipped any product. So, I went back online to demand my money back and was informed at this time that I would only be receiving $349 that I was to pay a $100 fee for canceling the order that was never approved by me or a doctor. I am going to do everything I can to get my money back, I just hope no one else gets ripped off or goes thru what they have put me thru, All the best! Response: You see why you cannot be trusted, my medical form was never complete as you stated below and you still prescribed my medication, how does this happen? This was your response to my inquiry 3 days later. How can you prescribe medication if the form is not complete? "Your latest order is pending because the medical intake form needs to be completed. You can complete your medical form directly through this link in the portal: https:. Once you finish the form, your order process can continue. If you have trouble accessing that link, try logging into the portal first at https: Didn't think I kept the screenshots of our conversations did ya! And you charged me $100, not the $99 that you claim (total scam) untrustworthy period! We will just let the BBB sort it out if that is OK with you, they need to know how you conduct business. Cheers,
Response from NewSelfFeb 4, 2026
I’m sorry you were unhappy on how fast our process was, but this is review is in no way accurate. We always charge on checkout the amount for the medication. Upon completion of the medical form, which did occur, a doctor (we partner with over 1000) reviewed this form and sent the prescription within minutes. You then had 12 hours to confirm the prescription. This was all explained in the terms of service you agreed to. We broke our own terms and caught the prescription before it was sent out. The doctor visit on cancellation is $99 which is also clearly defined in our terms of service. We have to pay the doctors for their time. We also have never offered a cancellation button for a refund in our system prior to sending the medication. I understand you are frustrated, but not one part of story tracks. *once again this is not a big conspiracy to make sure you get your medication faster than you wanted. That message you posted is sent by our system prior to the form being completed. We do not send your information directly to the doctor until complete. This process occurred 807 times just today without complaint. This is 100% automated. Men Lie, Women Lie, Software doesn’t. We will process your $100 refund.
Miranda C.
Very helpful. Good pricing. Just think my starting dosage should be a little stronger, especially since I have been on this before.
Response from NewSelfAug 24, 2026
Thank you for sharing your experience, Miranda. We’re glad you’ve found the support helpful and the pricing reasonable. We understand your concern about the starting dosage. Since treatment decisions are individualized, please contact our care team privately so the appropriate clinical team can review your treatment history and concerns. —The Care Team