We're the health cheat code that combines new tech, on-demand doctors, and access to revolutionary peptides in one easy-to-use platform. Starting with weight loss, we help you optimize your health at prices everyone can afford. Real doctors prescribe exactly what your body needs, and everything ships overnight. It's never been this simple to get the best health treatments delivered right to your door.
NewSelf (newself.com) has 3,280 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
newself.com
Website
newself.com
Category
Hospital & Emergency
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Hello Brittany
We greatly appreciate your input. We are happy to hear that the platform was simple to use; that is precisely what we want .
We value your candor regarding pricing as well. Your feedback helps us keep improving as we strive to offer the greatest possible blend of quality, support, and value.
We sincerely thank you for selecting us, and we look forward to helping you in the future!
Warm regards,
Newself
JK
Janet K.
They provide a great deal of…
They provide a great deal of information and very willing to help with questions.
Response from NewSelfApr 6, 2026
Hello Janet,
We really appreciate your nice remarks. We are happy to hear that the information was useful to you and that our staff has helped you with your inquiries .
We sincerely thank you for selecting us, and we look forward to helping you in the future!
Warm regards,
Newself
MG
Mark G.
The experience was fairly…
The experience was fairly straightforward and progressed in a timely fashion and I got just what I wanted/ordered.
Great!
My only concern was the ever so slightly deceptive lure of the program being only $100 a month, which is only for the year long program, which I don't need.
My 3 month program turned out to be $150 per month, but I was at peace with it very quickly because it was still easily the best deal (with real support), that I could find.
Thanks!
Response from NewSelfApr 6, 2026
Hello Mark,
We appreciate your thorough comments. We are happy to hear that everything went smoothly and on schedule. It is wonderful to hear that you got precisely what you wanted.
We also value your frank feedback on price. Pricing can change based on the plan chosen, such as monthly versus longer-term commitments, but we always strive to be upfront. We are happy to learn that the program and assistance were still beneficial to you.
Thank you for selecting NewSelf, and we sincerely appreciate your support!
Warm regards,
NewSelf
DR
David R.
It has been what I would expect
It has been what I would expect. I ordered, it was shipped, and I received
Response from NewSelfApr 6, 2026
Hello David,
We appreciate your rating. We value your opinions and would be interested in learning more about your experience. Please do not hesitate to contact us if there is anything we can do to help.
Warm regards,
NewSelf
DO
Danielle O.
The process went smoothly.
The process went smoothly.
Response from NewSelfApr 4, 2026
Hello Danielle,
We appreciate your comments. We are happy to learn that the procedure went well for you. We sincerely thank you for your support and are eager to keep helping.
Warm regards,
NewSelf
BC
Brennan C.
Generic site
Generic site. Customer service is next to nothing. Chat bot gives information that is not accurate. Phone number is a call center with zero information or help. I am on an auto renew but out of meds and no way to reorder. Great price as long as you dont mind jumping through hoops. Labcorp never heard of yhem and were leary of doing my blood work.
Response from NewSelfApr 4, 2026
Hello Brennan,
We appreciate your comments. Concerns about communication, drug access, and customer service are important to us. We are aware of how upsetting it can be to feel abandoned, particularly when you are running low on medication.
Please be aware that all correspondence and reorders are managed via the Patient Portal, which guarantees accurate and safe processing of your prescription and refills. In order for our staff to review your account, help with your reorder, and handle any issues, we strongly advise logging in.
Furthermore, it appears that you recently contacted to discuss your upcoming order. You were notified during that conversation that your next billing date was set for today and that the charge will be handled appropriately. At that point, you acknowledged and did not have any further questions.
In order to properly handle this, we are dedicated to provide suitable support and invite you to use the site.
Warm regards,
NewSelf
EP
Edward P.
Super customer service
Super customer service. Great communication and follow through. Very happy with the level of attentiveness friendliness and thoroughness.
Response from NewSelfApr 4, 2026
Hi Edward,
We’re thrilled to hear that you had a great experience with our customer service and communication. It’s great to know that our team’s attentiveness and friendliness made a positive impact.
We truly appreciate your support!
Best Regards,
NewSelf
LO
Love
This has been a terrible and…
This has been a terrible and overwhelming experience. If I could give them negative stars I would. They did not put me in touch with a doctor, I had some questions, and the doctor didn’t get back to me. I told them that I wanted to cancel because I was feeling uncomfortable with the process. They have promised me a call back a half of a dozen times in the last two days. They will not let me cancel my order, and they keep telling me that a supervisor will call me. I will get my money back because I am going directly to my financial institution for that, but I should’ve been able to resolve this with the company. As I told at least two representatives, I will be filing a complaint with a Better Business Bureau, and if this is not resolved incredibly quickly, I will take this to the Ohio attorney general. I have decided to go to my doctor and pay for the prescription out-of-pocket, since it’s not covered by insurance. This has been a very frustrating experience, and I do not recommend this company to anybody.
Response from NewSelfApr 4, 2026
Hi,
We are sorry to hear about your experience and appreciate you expressing your thoughts. We recognize how annoying this circumstance could be, particularly if you are looking for prompt assistance and clarification.
Although we take your concerns seriously, we are unable to find an account in our system with this name at this time. Please register in to the Patient Portal so that we can properly assess your case and help you. This is the only safe way for us to confirm your information and resolve your concerns about communication and cancelation.
After verification, our staff will be able to assess your case and offer the necessary support.
Warm regards,
NewSelf
