New Era CapReviews of neweracap.com

I had purchased two hats for my husband as a Christmas gift back at the end of October. The hats are too big. When I emailed (because they don't give a phone number) to ask about the return, they said that it was outside of the return window. We just wanted hats that fit, not our money back. We won't be buying from this company again. Their customer support is terrible.

I ordered a LA Dodgers truckers hat for my Son glfor Christmas. Paid full price for it , got the hat in there is a pricing sticker on the hat $6 cheaper than I paid. I contact them & was told. What i paid was the price, period. Contacted them 3 times on it. So I decided to return it. Sent it back, they had the hat in there possession for 3+ weeks, it took 4 emails to get my refund. They have no integrity. Would never deal with them again..

Wish I had read reviews earlier. I made a large order for the holidays. It took forever to ship, and they only give you 30 days from the purchase date, not arrival day. This gave me less than 20 days to return the item. The site says some items are eligible for exchange and to contact their support. I only needed to exchange one item for a different size so I contacted support. Support informed me that they do not offer exchanges, and will not price match on previously bought merchandise. This back and forth caused more delays and less time for my return. They offer zero exceptions, routing you to an automated support queue. I would only buy if you’re 100% certain and can’t find it on a different sight with a more standard return policy.

If I could give a zero i would i just order two hats a raider and dodger one... their bullshit app defaulted a old address versus current one.... when order placed I spent next 2 minutes email customer care they return message with a try to change...1 minute late I receive order shipped.... now im down 2 new hats and 35$ ... they have the nerve to say they got proof of delivery.... not to me.... wtf does a houston home want with raiders and Dodgers merch....

You can’t make this stuff up. I ordered a Dodgers cap as a Christmas gift and was sent a Kansas City hat. I sent them pictures of the KC hat that had the Dodgers price sticker on it. They sent me a return label and then proceeded to charge me an $8 shipping to return it CRAZY!!!

Horrible company. I bought a nice hat for my dad for Christmas and it came super late. It didn’t fit him and the return policy is terrible, I couldn’t exchange it. Instead I had to send it back for a refund and then re purchase. It took forever for the refund to go through and they only refunded $45 of the $57 I spent on the hat. They also do not respond when you ask for help. I will never buy from New Era again, at least from their online website. I recommend double checking everything if you do decide to purchase from them.

DO NOT ORDER FROM THIS COMPANY!!! It took 4 weeks to get the wrong order. Then they say, here's a bunch of instructions to send it back to China! I bought a jacket for my girlfriend on Black Friday. I got 50% off. They sent the wrong product. The product I ordered is now out of stock! Then they say I'm only going to get 25% discount once I reorder. There is no way in hell I would ever order anything from this trash ass company again! Save your money and your pain and suffer. They screwed up and now the want to upcharge me to reorder the same product. Absolute BULLSHIT!!!!

I received a gift for Christmas and it didn’t fit. I have the original receipts and tags are still on. It was purchased in October and I was unable to return even for store credit. The person who gave me the gift saved all her money for it and now it’s wasted. The XL is definitely not a true XL.