New Era CapReviews of neweracap.com

BS discount codes offered for email sign up, then free shipping that dont work and dont explain why. Essentially they are fake or only for cheap run out stock. Upon asking the reply is 'Please note that discount codes cannot be used in conjunction with items that are already on sale, including best sellers, hot market styles, limited-edition releases, collaborations, featured collections, core or accessories. These items are excluded from additional promotions due to existing pricing, limited availability, or high demand." lol

I will not buy from them again. They sent my order out and I only received one hat and rest of my order with suppose to be 4 more hats didn't come in. I emailed the company basically was told they don't do replacement orders and all I asked for more info as well as if they could look into why I didn't get the rest of my order!

If I could give a zero I would. They never honor discounts. It is a scam. They provide discount codes and free shipping code, sign up for email and then once the order is placed, it never gives you the discounts or option to enter it at checkout. You end up paying full price. I have placed several orders and each time same fairy tale discounts offered, check out and no discounts applied or option to use codes. I email and same response. No one does anything about it. Love the product but It is a dishonest company. What a shame.

I am extremely disappointed with New Era’s handling of my recent orders. I placed multiple legitimate orders for personal use and provided valid payment methods. I previously completed a successful purchase in 2022 using the same shipping address without any issue. Despite this history, my recent orders were cancelled under a generic “fraudulent order” explanation. No specific clarification was provided, and no opportunity for additional verification was offered. I made myself available to confirm my identity and payment details, used multiple verified payment methods, and received no meaningful response, neither by email nor SMS. Cancelling orders after holding funds and providing no direct explanation is not acceptable customer service. If certain shipping addresses or payment combinations are restricted, this should be clearly stated at checkout instead of cancelling confirmed orders without proper communication. I am requesting: 1. A clear and specific explanation for the cancellation. 2. A review of my account. 3. Confirmation on how I can successfully complete a legitimate purchase. I expect a professional response to resolve this matter.

Ordered four hats, they took my money, marked the order fulfilled 15 days later. Received only one hat with a completely different tracking number 20 days later. The order is marked fulfilled on there site, and fedex says new era has created a label for the order but have not given them the package... it has now been 25 days and I cannot get any verification whatsoever if my hats have been sent or not. Awful service,I will never buy from this site again, they also refused to offer any form of compensation for my delays, and or their mistakes and overall dishonesty. I find this absurd and being a business owner would never allow a customer to feel this way.

Ordered multiple caps from NEW ERA. When the order came the price tag on the caps were significantly lower than what they had charged. Their reason is that is just the way they do business. They charged twice as much of the sticker price. They suggested that I return the products but after reading the reviews here I’d rather keep them than dealing with another nightmare. I asked if roles were reversed if they would be alright with that situation… NO ANSWER. BEWARE of this company they will steal your money and wouldn’t do anything right by the customers even when it is clear that they are wrong.

I wished I would have read reviews before purchasing from this company. I bought a hat for husband for Christmas but I bought the wrong size and so I wanted to exchange it for the correct size (same exact hat) and they only give refunds...FOR A SHITTY REASON! The discount you get on your first order is gone and when they refund only it forces you to purchase another hat without the discount! Also, they take forever to process orders! It's been 8 days already since I placed my (FULL PRICE) replacement order and no word on shipping! If I wasn't trying to make my husband's gift right I would NEVER buy from this company again. Additionally, they don't care how many unhappy customers they have! Unreal.

If I could zero stars like they deserve, I would. Fedex delivered it to the wrong apartment. Clearly the wrong apartment, I provided photos of my apartment which doesn’t have a corner wall in it. Distinct photo proof it was delivered to the wrong address and they told me to go F myself. Do not order from them.