New Era CapReviews of neweracap.com

i had ordered 2 yankee hats expecting it to come within a week because that’s what the site had told me. so they said they would send me my confirmation email with my shipment number and everything ( they said within 1-2 days). i emailed them because i still have no shipment information i have no clue when i will get it. but my bank statements shows that the purchase has in fact went thru. so i asked if i should cancel the order because they aren’t trustworthy. no email back. Deadass this a terrible company to order from i recommend yall order from lids or somewhere else because this is unbelievable.👎🏽

Terrible customer service, aftercare and shipping service, I made an order 2 weeks ago still waiting for my parcel.

I was sent the wrong item. After weeks of communication, they will not make it good nor tell me the cost difference. I was only offered a 20% discount on one new item.

Made in China.

Worst company ever. I made a purchase on the 5th of May and i’m still waiting for it although it said i was going to receive it in 3/6 business days. Terrible!!!

I finally finally got my package yesterday. A few days ago though, someone from the company emailed me and told me my "request" was solved. So I emailed back and said, no that I hadn't received my items. A prompt email was sent out to me telling me all about the policy again. So when I received the items, I thought to email them and say something to the effect of thank you but that I also wouldn't be ordering from their site again. But before I got the chance to do that, I was bombarded with 6 texts messages, and 4 emails, saying basically that the items were delivered and I should write a review about their service. Hmm, I don't think they would like that review. So instead, here's my review, if at all possible, buy in the store once they are reopened due to the pandemic. Or buy through another company. And DONT PAY FOR 2 DAY SHIPPING, ITS A SCAM!

Absolutely shocking company, Ordered my partner a cap from here for his holidays two wks app now and it’s still not arrived. An still waiting on delivery. Every time u click on track you item it says say we have no information. So I goes to email them an again it tells me “oops we have a problem finding what your looking for!” Disgusting. Just wish I have read reviews b4 ordering!!!

How do I start about a week ago I made an order for 16 hats totaling $500 I added this 2-day shipping so that I received the hats and do time. Once I did not receive the hats on the day that was expected to receive I checked the tracking number and noticed that it had said it had been left at the front door. I immediately got in contact with new era over the phone and was told right away that a refund would be processed and that I needed to make the order again for the same items I thought no problem and wanted to know what happened to my order and how would I be able to receive my order in a fast process. I was told not to worry about it and that the order will be expedited I'm thinking here no problem. Here's what my problem came the next day I did not receive a confirmation email instead I called back to ask what was going on and was it okay to go ahead and make the order. I was told that I was not getting a refund and that I had to file a chargeback with my bank in order to fight for what I paid for I immediately lost it. I explained to the lady that it just wasn't fair for me to have to fight for something that I paid for. to charge back my bank in order to get double crossed in the end. I spoke with the supervisor whom I'm assuming was the lady who told me i was getting a refund.she then explains to me the same thing that normally they would refund but because I made a large order that they couldn't. I don't know what kind of excuse that is but STAY AWAY FROM THIS COMPANY IN ORDER TO AVOID ALL ISSUES. I'm now awaiting on.a phone call that I highly doubt I will receive from a company who robs the customer if any error is made. AGAIN STAY AWAY FROM THESE THIEVES & GO ELSEWHERE