New Era CapReviews of neweracap.com

There was an error with the shipping address. I contacted FedEx to fix the error. They informed me that as a consignee I could not change the address, that the shipper is required to do this. So I contacted New Era Cap to have them change the shipping information. They informed me that they could not help me. That the package had to be sent back to the shipper and then there is a possibility that they would resend the package. I know that they do in fact have authority to contact FedEx and have shipping information hanged due to my 8 years of experience working in the transportation industry. DO NOT ORDER FROM THIS COMPANY!!!!! If you have an issue, customer service will not help you solve it.

This company is ridiculous. Bought a cap to support a worthy cause. It took 3 days to start shipping, then 4 days to cross the entire USA. Now I am being told it will take a month for it to make it to me in Hawaii. Should have read the reviews before ordering. Not to be trusted, wondering if my product will ever arrive. Booooooooo!

Whatever you do, do not purchase from these people. No phone contact, no refund until after you receive an item, even if you cancel within 5 minutes, like I did. They will tell you, you have to receive the item, then return it for a refund. No tracking number exists. WHAT A SCAM. WATCH OUT FOLKS. BE CAREFUL.

Website is useless. And workers are clueless. Ordered an Angels hat and received a dodgers hat for some reason. I guess workers can’t tell different between the two teams. Ordered a red angels hat and received a blue dodgers hat. Instead of them fixing the problem and sending me the correct hat I had to return this hat, which was a pain in the butt and order all over again. Idk why they just can’t send the correct item without me having to order again. I won’t order again and will never buy from their website again. Expensive hats for no reason. They use to cost $25 when I bought them as a kid.

Customer support virtually non existent. No exchanges, no phone support, no support for gift returns.

Couldn't be left with a worse taste in my mouth after THEY messed up my order. Now it's my responsibility to jump through all of the hoops JUST so I can go through the entire process again? Ordered 2 hats, got 1 completely wrong hat. The process has ME spending my time and money getting the wrong hat back to them, just so that I can (hopefully) get refunded. Then they expect me to reorder the hats I wanted again. What a mess. And don't you think for one second you get to talk to a human on the phone during any of this.

What a scam is this website. Order a cap on 21st july, paid 7 euro for standard delivery(3-6days) and still waiting for delivery. Tracking number only show one thing that the cap was prealerted on the 25th. I think the delivery partner use donkeys or turtles to sent the stuff. No more orders from New Era europe

Bought 3 caps that had to be prepaid. After a long wait and several emails I got a tracking number. After another 4 weeks I still hadn't received or heard anything. I sent another email and was told the postal service in my country had lost the package. Which was BS since the tracking number they provided shows that the package never left the origin country. When confronted with this they offered a 40% refund. This was in late May. Still haven't received anything.