New Era CapReviews of neweracap.com

By far, the absolute, worst customer service I have ever dealt with. To make a long story short, I ordered a hat that had a scheduled delivery of Friday. UPS/USPS was the carriers. Last scanned was shown by UPS at a hub 20 minutes from my home. Normal. Scan said it was en-route to local USPS for final delivery. Normal. Never arrived. After 4 days of no movement, UPS said have New Era file a claim as it is now considered a lost package. After emailing (which is weird that a huge company doesn’t have an agent I can speak with) and advising their representative, I was told my package had shipped with Fed-Ex and was on schedule. WHAT? Not only does it take them 2 days to respond to an email, they don’t even know the carrier. Refused to file a claim because they said it wasn’t lost. WHAT? UPS told me it was lost. Probably the worst company I have ever dealt with. -5 stars if I could.

They lie and say they can't modify or cancel orders. If Amazon and every other company can do it so can they. They probably make millions each year but their customer service is a joke. Do not buy from New Era Caps.

I ordered a cap over one month ago when I check it it says it’s in Kansas today and I live in Arizona and no one can tell me when it may arrive. I’m sorry I even ordered it it’s not the sake of the money because it’s only 50 bucks but it just annoys me that this is what they think of the customers.

So I wouldn't recommend ordering anything online from this company, since my order was never delivered to my address and now they are refusing to give me a refund, while being very unethical in the process, explaining to me that I would have to contact my credit card company for a refund. Please beware or lose your money.

Why is my purchase still waiting to be picked up by FedEx. The label was made 3 days ago. They it takes 3-5 days to ship but it sits at there location waiting 3 days for pickup. Plus inpaid an extra $15 to get it sooner.

DO NOT order from these people, their is no customer service at all, no email or phone to call, they are a scam, they tell us to play nice and don’t be a jerk in the reviews but it’s ok for them to be 100% complete total $@#$ jerks

I dunno why this company is so popular. It’s a shame they basically have a monopoly in the sports hat world. How much are they making already and can’t pay for return shipping? They care about profits and not the customer. No customer chat or phone line, delivery takes forever, and the quality of hats has taken a nosedive in recent years. Not worth the price. I’ll never own a new era hat again.

New Era shipping is trash and a scam why am I paying 16-17$ more for faster delivery 2-4 days and still have not recieved my item I could've just did standard for free and they won't reinburse you your shipping fee when way late on whats advertised I will never order from them this is a scam just bad service all around and from these complaints I have read now they need a class action lawsuit for false advertising