New Era CapReviews of neweracap.com

Placed an order in good faith with New Era. I am simply trying to understand when my order will ship: it is a Christmas present. I experienced the same level of uselessness with their phone support as noted above. They have a HELP button on their website that one would think open up a live chat. Not here. It sends a request for info to them that can take up to 4 days to reply. What an archaic model for customer service. Every other web order I have placed for Christmas this year has been a pleasant experience: I place the order, I get processing updates, it ships, and I get tracking info. New Era does not abide by this model ... VERY DISAPPOINTING!

Nevery got any kind of conformation email like stated. I was not given any was to track my order and the statement at time of purchase stated 2-4 business days... 5 days later I read in their statement where it says track your package... you don't receive email until after item is shipped and that it could be at least 7 days to get shipped,! Thats false statements not to mention there is no way to contact anyone besides email which they staye could take 4 days for them to repond?!?! What the freak!?! NEVER AGAIN WILL I PURCHASE HERE OR RECOMMEND THIS SITE TO ANYONE!!!

Stay away from these thieves! I wish I would have read the reviews before placed my order, I paid 15 dlls for the 2-4 days ground shipping cause I needed the items fast, I received the order after 15 days and I send it back cause no longer needed, I was aware of the 7.95 charge for the shipping return that would be deducted from my refund and on top of that they took another extra 35 dlls for no reason.

Wish I'd read all of these reviews before purchasing. I emailed them 10 days after my purchase to ask for the tracking number. Did not hear back. They say up to 4 days for a response (why would an online company need 4 days to respond?!) but still no response. Then I emailed again to ask them to change the shipping address, given that it wouldn't arrive on time for me to give it to the recipient. Still no response. They should be ashamed to take money from customers. Somehow they are able to send me email ads every single day, but can't respond to an email. I am going to file a complaint with the BBB.

New Era Robbed me for a ATL Atlanta Black Crackers Hat then after found out 2weeks Later reordered the same hat with additional Dukes fitted I was robbed again Duke hat was not with The ATL hat the customer service is trash the support site is as well I've not gotten no response and response that I got from them does not answer no questions about the missing hats a while back on a order that was never shipped my account was deleted I'm still waiting on information of my hats

Worst experience with a company online, no wonder they don't have a customer service number. They know they would get yelled at every minute of every day. They took my money, sent me the wrong item, i returned it for a refund and now it is taking an act of congress to get my money back. DO NOT BUY FROM THIS COMPANY! They need to go away. There are too many other good companies out there to purchase from. Every response I get from them is "When we receive the order back, 10 days after that you will receive your refund."

One of the worst customer service experience I ever experienced, company is base in US and doesn't have a phone number ? Never reply the email except for the automatic server reply. I usually check every time before I do business with a new merchant didn't do my job this time I guess! Please don't waste your money and time with them..

If you wish to sue @neweracap please contact me.. DO NOT BUY FROM THEM!! DO NOT BUY!! Am telling you!! I paid for express shipping(2-3days), it’s been 7 beautiful days and they’re yet to ship my order or create a label for my order.. I tried to cancel (only contact is email and they take forever to respond) but they replied saying it’s too late to cancel that the order is in process.. lol am like what process when a label is yet to be created.. ITS A BIG SCAM.. GUYS! Please don’t waste your money.. I don’t even know if am gonna get this order cause reading other comments am like WTH.. $120 gone I guess.. please if you plan to sue them contact me.. I ain’t playing.. the IG handler is rude as well too