New Era CapReviews of neweracap.com

I originally ordered a hat because it showed as in stock. New Era later removed it from my order, refunded only that item without reason, and shipped the rest of my order. The hat still showed as in stock online, so I ordered it again. This time, I paid for expedited shipping because I needed the hat by the end of the week for my son to where to an out of state game we were going to attend. When the order still had not shipped, I contacted customer service and was told expedited shipping only begins after New Era’s separate 3–5 business day processing window. That information was not stated at the time of checkout unless you searched and read their shipping policy. Also, this is not how online shopping is typically interpreted. Now it is business day 6 — beyond even their stated processing time and beyond the excuse I was given — and the hat still has not shipped. I also replied two days ago explaining the situation and asking for help, and I have received no meaningful response. The issue is not just the delay. It’s that the same in-stock item failed twice, I paid extra for expedited shipping, their checkout process did not make the timing clear, and customer service has shown no urgency in helping fix it. I would not recommend ordering directly from New Era if you need something by a specific date.

My wife purchased a cap from New ERA as a birthday gift. She purchased a 7 7/8” cap which is supposed to be 62.5cm. It actually measured 60.5cm and did not fit. Because we were a couple of weeks past the 30 day window, NewERA was unwilling to help in any way. I understand we were outside the 30 days however we did not wish to return because we didn’t like the product. We requested an exchange due to an error made by New ERA. We certainly will not buy from this company again and I would suggest caution if you are considering a purchase too!

One star is too many. These scum took my money and then refunded it days later and canceled my order on a hat that is sold out everywhere. Terrible business, spend your money elsewhere. These crooks don’t deserve a dime.

Bought two black caps which both faded within one month of owning them. My wife and I only wore them over one weekend during the UK heatwave for a few hours both days, and both caps have turned from black to a faded orange with severe fading in certain areas. Very poor quality items, especially considering the high price tag.

Honestly might be one of the worst experiences I've ever had. I ordered hats for my senior boys on my high school tennis team. When the order arrived, it wasn't my order, it was some other random dude. I then had to scramble and find another gift the day of for the boys. Then I had to go and return the hats that I didn't order. I did so, and a month later I still hadn't received a refund. If I hadn't checked up on it, then I don't think they would've ever given me a refund. So I emailed them, they processed it pretty quickly BUT they didn't give me free shipping. They had previously told me I'd get free shipping (unfortunately, I can't find that email in my inbox). Now I've been fighting with them to give me free shipping for their mistake.

Terrible customer service. Ordered a hat and paid extra for faster shipping so it got here in time for Father’s Day - it came bent and when I asked if they could expedite an exchange they told me no and that they could only process a refund once they received it back. No offer of anything for the inconvenience. I even asked if they could send a promo code or something since this had happened and they said sorry but no. lol just awful customer service.

I ordered a baseball cap for my husband for Father's Day. It cost over $60 with shipping. The cap was not the same shape as it appeared in the photo and my husband didn't like it. I tried to return it but since I bought it a month before Father's Day, the company would not allow me to return it. Customers supposedly have 30 days from date of order. This was 31 days after the order was placed. I tried to give plenty of time to receive it in time for the holiday. Regardless, it is impossible to contact a customer service agent. I sent an email but only received an automated AI response. I'm stuck with an expensive NEW hat that cannot be returned or even exchanged.

New Era Cap are scammers! Their customer service team is the worst, horrible mind you. You're unable to reach anyone on phone. Their customer service email ask for "your understanding" after denying return or replacement request. Whatever, they're surely not getting it from me.