New Era CapReviews of neweracap.com

9Twenty hats are NOT structured as advertised. They are floppy cleanup hats

Amazing that in this age of internet shopping and shipping New Era takes over two weeks to get 2 hats delivered. Of course that is assuming they get delivered by the latest promised date. It may actually be 3 weeks or ?. I will never but from theme again.

Don't buy directly from New Era. They will cancel your orders. They will come out with a boggus excuse on why they cancel. Don't bother going to their website. Go to lids. These people don't care about costumer service.

They say there are returns on their site if you contact them. I have contacted 3x to get a different size and have had no response.

DO NOT BUY FROM NEW ERA!!! I ordered a Lakers sweater December 7th for a Christmas gift and it never came. I repeatedly emailed the company and they never responded. I filed a complaint with BBB and they finally responded saying they will issue a refund, and yet they have not done that. I am still trying to get my money back. It seems this is common business practice for New Era.

Emailed company requesting to see if I can exchange.. Hat. It was a gift and was it was to big. If their policy didn't allow exchanges or refunds then that's fine. My issue was I didn't get any kind of response.

I ordered and received a cap in December. It was too small. I requested a return label multiple times to no avail. I’m disputing the charge. Do not order from this company.

I will never order from this company again. I ordered a hat on December 16th didn't receive the hat until at least 5th of January. It was supposed to be a Christmas present. Once the hat got here it looks insane. I've never seen a hat have such low quality. I've ordered hats of Temu that have been better quality. And then to make it better, they just refuse to email me back about it. I've asked for a refund 3 different times now. So disappointed. Crazy thing is I've sent pictures of the hat, I'm not just talking.