New Era CapReviews of neweracap.com

I should have looked at the reviews. Shipping takes forever. Just shop for hats @Lids, NFL shop, MLB shop, NBA shop. This company is located in China. Go figure! Never again. They lost a customer on the first time purchasing.

I ordered 3 hats from this company. One day I received an email saying the hats had been delivered. I checked my front porch and nothing was there. I tried to contact the company but there is no way to speak to anyone. I sent them an email. No response. A couple days later I received another email saying the hats would be delivered that day. Once again no hats delivered. I contacted the carrier and they said that nothing could be done from them that I had to contact the vendor. So I wrote another email. This time someone responded and basiclly to me that they would not send out any replacements nor would they issue a refund. He also told me that my only recourse was to dispute this with my credit card company. I did file a dispute. I feel that this company and their practices are very unethical. I will never do business with them again and will warn my family and friends not to do business as well. The real kicker was after all this I sent another email to try and get resolution. The response I got this time was that they could not find any account or order for me. Beware of this shady company

I love the products and have been a long time New Era Cap wearer, but I will no longer do business with New Era Cap as a company. I ordered a few hats on one order and paid full price. One hat was $37 and it dropped to $19 before I ever received it. I contacted New Era Cap asking if they can do a price adjustment for me and they said it was against their policy. I hope that $18 dollars is worth all the future business they just lost. In addition to this issue, they use FedEx to ship everything and I have nothing but problems with FedEx deliveries. I will never do business with New Era Cap again. I don’t believe in rewarding companies that don’t take care of their customers. It's not like I missed a sale. I paid full price for a product that went on sale before it ever hit my doorstep. I can still buy this hat at the sale price because the sale price is still active on their website, so it's not like I'm asking them to honor a sale that I was late for. Companies that don't treat their customers right do not deserve the business.

Shipped me a hat in a flattened and ripped open box. All wet and stinky with no way to return it and they want me to go buy a box instead of sending a replacement with a box a can use. This along with the fact they don't make Tampa bay in low profiles anymore make this company a pathetic company! I'm done with these pathetic losers

Paid for 2 hats received a shipping email stating that one of my hats was cancelled! This website is pathetic stop allowing people to pay for stuff that ain’t in stock never again

Super unprofessional customer service. I ordered over $100 of products and then was sent an email saying my order was canceled. I emailed to ask why and was told they only take US funded orders yet their website allows you to use an international card. I currently do not live in the US but was ordering a gift for a friend to be shipped to her US address. Do not recommended them.

New era hats at one time was the best in the world. The prices have sky rocketed and the quality has dropped so bad I want to throw my collection away. I can’t believe how poor this company has become.

Got a 15% discount because one of my orders was missing a visor clip. Uses it on a hat that came crushed twice. They won't let me use that 15% off on another hat. They are insisting I buy the hat a 3rd time and won't let me use the code on another item.Ridiculous to not take my money. I have bought over 25 hats in the last year. Aside from the apparel. They were much better before.