New Era Cap Co. is an international lifestyle brand with an authentic sports heritage that dates back over 90 years.
New Era Cap (neweracap.com) has 366 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
Showing 320 reviews with 1 star · Clear filters
Hichem H.
Order #: 3189232 is delayed by 2 weeks, and keeps getting delayed! I placed my order Nov 20 and it keeps getting delayed and now it says my order is expected December 10th!! This will be the last time I purchase anything from new era. The 1.4 rating on TP says it all. RIDICULOUS. THIS MUST COME TO AN END THIS COMPANY MUST STOP LAUGHING AT ITS CUSTOMERS!
arielle J.
I ordered three hats 11/11/2024 they already charged my card took payment. It's December 5,2024 and I haven't received anything. I reached out on Instagram and email over and over. I keep getting a generic response to wait 10 business days. I reached out to my bank to dispute the charge and I'm not even sure if I'm going to get my money back. Such the worst experience ever!
jeffrey S.
I really wish that I would have read these reviews before purchasing from this company for the first time. It's been 10 days since I ordered the cap and it still hasn't shipped and when I tried to ask for a refund I was told via email that that's not going to happen. I've been a Fanatics Company customer for over a decade buying New Era products, but they didn't carry this cap. Next time I will learn just to move on and find something else from them. Take it from me, I'm one and done from ordering directly from the New Era Cap Company. An update.... I still haven't received my order as of December 12,2024, and the so called New Era customer service won't respond to any of my emails. It's not the point of my money any longer. I'm just trying to save the next person from getting scammed like I have. Shame on you New Era Caps.
L Cisneros I.
Sent me the wrong item instead of what i ordered. I reached out via email because they have no customer service reps who take calls. Sent pictures of receipt and wrong item and i still have not heard back from them.
Garry
I ordered a hat on Nov 11th and to this day I have still not received my order. They say it will take 7-10 business days, but at this point it's almost a month. I contacted customer service twice, but it was an unhelpful scripted response that simply tells you to be patient. Never again will I be ordering from them.
mark
if there is zero star option, id give them that! such a crap online site. orders confirmed are just cancelled by them without reason. just gonna waste ur time & money. now id have to wait weeks for my refund!!!
hank M.
Wish I could give them -10 stars. What a *@#$ show company. I ordered a single hat on Nov 11 and received it on Dec 1. WTF. New Era might know hats but they know @#$& all about fulfillment and logistics. They should consider using a 3PL partner even FBA (fulfillment by Amazon). How are these clowns still in business?
Xingjian L.
My order made on 11/9 is still unfulfilled after 21 days. Who knows how many more days to wait? Newera's customer service always quickly respond to my inquiry, but that does not make the fulfillment any faster.