New Era Cap Co. is an international lifestyle brand with an authentic sports heritage that dates back over 90 years.
New Era Cap (neweracap.com) has 366 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
Showing 15 reviews with 2 stars · Clear filters
Nicholas B.
Really weird experience shopping online. The hats are amazing quality though. However the whole experience of shipping and details was really weird. I didn't need to signup for an account, then randomly I get a text for a one time code. It was impossible to track my order.
Samuel ..
For a hat to be sold for £70 you’d expect it to be stitched nicely. But the stitches are so uneven and I know I can buy this for cheaper on PandaBuy bus chose new era to compare and PandaBuy wins
Brendan W.
I find with the 39thirty caps when they turn up, the front of the caps are out of shape because they have not been stitched the same on both sides or are defective. Frustrating!
Sara W.
My son brought home a cool As hat from Vegas a year ago but never wore it. I found it on his Grandmother's floorboard of her car recently and decided to wipe it clean when I realized WHY he never wore it. Stitching is so far off! Completely crooked. Even the bill isn't cut right and has a big lump on the front. The yellow lines and back tag are completely off center. Such a bumber because it looked nice on him (from afar...)
Robert A.
STILL WAITING FOR MY SHARPENER IT HAS BEEN GOING ON 5 WEEKS AND STILL NOTHING WHAT IS UP WITH MY ORDER B019976 PLEASE LET ME KNOW WHERE IT IS AND MIGHT RECEIVE IT THANK YOU MUCH..ALSO PLEASE SENT A TRACKING # AND A PHONE #
Adam T.
I have been waiting well over three weeks for my order to be delivered and still waiting. Will not be ordering from new era again.
P G.
This is the first time I purchased online at newera.com since I live in Canada and there isn't a store near me. Well I purchased the item and the day after received a shipping confirmation. The tracking number defaulted to UPS but gave me an error message, so not thinking anything and because it was coming from the US. I waited the 5 to 7 days as was shown in my email only to call new era after the 7 days to find out that it was in fact shipped with Purolator. When i checked Purolator's website low and behold the tracking number worked. Now i find out that from the day after the shipping confirmation was sent to me they have been trying to deliver the item to me. I contacted newera again to which they said they will send it off to their escalation team and get back to me the same day. Well i am still waiting for that. I contacted Purolator myself, they did their investigation but was unable to stop the item from being returned to the sender. I contacted new era again very annoyed and the customer service rep was not having any of my complaints turned around and told me that I am the only one with this problem. DO NOT ORDER ANYTHING FROM NEW ERA ONLINE unless you live in the States.