New Era CapReviews of neweracap.com

Too bad you can't pick a 0 rating. Now, I am particularly talking about their customer service. It is basically non-existent, and if someone does write back, it's as if they didn't even read the email. I am actually blown away by how bad the support channel is with New Era. I mean you have to almost be TRYING to set a record for the worst support. I love my LA sweater that I ordered, but issues with exchanging, and trying to contact support for questions related to the item and the exchange/return process. It's really quite sad, and I wish they would improve their customer service. It's been 4 or so years now since Covid and all that, and they still have a voicemail explaining that Covid is why their customer service by phone is not a thing 🙄

By far the worst conducting business I ever came across in history. I've never been so screwed over by a company who did me dirty. Messed up my order and then sold out on the hat that I wanted and will not compensate me for it. And I have to wait over a month to get my money back. After screwing me over, they're making me wait to give me my full refund of 10 business days. They will not take any phone calls, and countless times sending emails. They ignore me for days and then they'll just say, 10 business days and we'll give you a refund. They only gave me a partial refund after screwing me over. They are making me wait for my money for something they screwed up on. Their computer was glitching or something because I had proof and pictures Of the hats that I purchased, and they completely send me different hats. I wanted a specific hat, and they sold out in my size, and they will not make up for nothing. I also reached out to them before they even sent my order out to get it fixed. They would not even look or even hold on to the hat size that I asked for, and they just did not want to do anything, they just told me the order is placed, and that's it. No eagerness, to try to help me or anything. I will never ever do business with this company again. I own almost 100 hats and I am big hat guy, and they lost my business.

Tried to return a defective hat, but I was not able due to an issue on their site. Contacted customer service several times about it but never got a response. Filed a dispute with my credit card company but they decided that the verdict is I did not return the items within the timeframe. If they could respond to the credit card company then they could have responded to customers.👎

On January 8th of 2025 new era received my return due to wrong size fitting , they approved my refund but i never received my refund back poor customer service due to the fact that is almost impossible to contact customer service for any question i definitely will never buy anything from them

Absolutely suck! I ordered a hat from them and had to send it back, because they a screen print issue… and the wrong team on my hat. They made me send back. Have not refunded me. I ordered another one & it’s messed up too!!!!

Zero stars! Horrible horrible customer service that you only can write some obscure email to a robot type person. No number to contact anyone and the items never even arrive. It’s a horrible company and I wish I had read the bad reviews first. “Cassidy” in email customer service can’t even locate the order despite multiple images attached to my email of order number, shipment location etc….what a joke this is. Order number US3440005 to be shipped to 185 N Catalina Avenue pasadena ca….this isn’t complicated stuff but yet the tracking shows it’s constantly “out for delivery” days and days on end. Email of order falkrothchildfamily. Myself, and my husband paid for two hats to be delivered to our son at his apartment but a “Cassidy” responds with the company email stating she can’t locate the order number under our names. What on earth is wrong with this company?

Tried to order a gift for my boyfriend who lives in the US and I live in Europe. After 2 days for some reason they canceled my order because it didn’t align with their business terms. This is because I did not have a matching billing and shipping address. Very inclusive!👏🏽 I guess no one outside of the US can order a gift for their loved one overthere. And then also ignoring my mails…..

I love New Era’s hats and I want to continue ordering but their customer service absolutely sucks. Their refund policy is nonexistent. I had a hat stolen and they told me since it was marked “delivered” there was nothing they could do. Mind you there was no real proof it was delivered. I hate the fact that they use Fed Ex; Fed Ex is the absolute worst delivery company. They need to do better.