New Era CapReviews of neweracap.com

Same as the rest of the complaints here. The company need an overhaul. Get rid of the complacent staff for new staff, eager to do right for their customers. The company is shockingly woeful!

I ordered 2 hats. And express air 25$ more to get 1-3 business days. I ordered on Thursday. And they won't get here until after the 3 day mark. So I waisted 25$ more just for regular delivery

I purchased 4 hats and got them shipped to rather fast. The issue is that they crammed 4 hats in a tiny box that is not adequate for one much less 4. All 4 hats are smashed and have creases mainly on one’s side. It makes the hats look horrible. I contacted customer service for exchange and they claim they no not offer exchanges. They also claim it is common to cram hats in small boxes so hats shipped that way will look horrible. On the positive side, they offer me a refund 4 to 6 days after they receive the damaged hats. So yes one star is too much but I can’t leave zero stars as it is not an option. 4/3/2025 New Era has lied and has not refunded me for the damaged hats that they have received 3/31/2025. I guess I should be happy that they refunded $25.92 from a $95.69 total order. Zero explanations from new era I have contacted them over 12 times since this occurred and have they are very unresponsive. They send auto responses that have nothing to do with questions and or inquiries In short they have stoled my money and I am forced to reach out to my credit card for a dispute! In short stay away from Nee Era!.

WARNING,DO NOT SHOP HERE,You won't get nothing but your money TOOK,So I ordered a Dodger Blue Cap like a month ago and realized that I never received it(I had been busy with a move from Cali to Maryland)I just felt like it came to my old address so I seen something on the site with the special edition st Patrick's day green Raiders sweatshirt with the green joggers and the green LA cap.Guess what guys,Didn't receive that either.I went to their site and it's no history of my order.I disputed this is with my bank and got my money back.Im here to warn everyone that New Era is doing this fraudulent activity,Don't waste your money on this site.Go to fanatics they are legit

Awful experience. My order never shipped. I waited 14 business days and reached out. They said it was an internal system error. They shipped it next day. That was like 10 days ago. Was supposed to get here yesterday and now it got pushed out 2 more days. Not buying again.

Do not buy from this company customer service is horrible. You cannot talk to a live person ever. If you have an issue you have to jump through hoops don’t waste your money.

It was a terrible experience with New Era. I ordered a teen size, but they sent me a child size instead. When I called them, they admitted it was because they were out of stock—meaning they just send whatever they have instead of what the customer actually ordered. I requested a return and refund, and after shipping the item back, I followed up with their customer service. Their response: "Your parcel has reached the ReBound warehouse in the UK and will be shipped to our warehouse in Belgium within the next few days. As soon as your parcel reaches our warehouse and gets scanned, a refund will be issued automatically. This can take up to 28 days from the date you sent your parcel to us processing the refund." It’s absolutely ridiculous that in this day and age, a refund should take up to 28 days! I will never purchase from New Era again.

They sent me wrong size hat and refused to make it right ..did refund my money but wouldn't just exchange for the correct size told me I'm more than welcome to reorder the hat which was no longer on sale and would of cost me 22.00 more even though was their error ...i will no longer support them mind you I had just bought 9 hats 🤷‍♂️