New Era CapReviews of neweracap.com

I placed an order that was supposedly delivered (via FedEx, their chosen shipping provider), yet no package ever arrived—and I was home all day. When I reached out to New Era customer service, I was met with nothing but deflection and blame-shifting. Rather than taking responsibility for using an unreliable carrier, they put the burden entirely on me to “sort it out” and ultimately told me to dispute the charge with my bank instead of offering a refund or replacement. That’s not customer service—that’s a refusal to stand behind your business. If New Era continues partnering with inferior delivery providers and refuses to make things right when problems arise, they’re failing the very customers who keep them in business. This is unacceptable. Until they overhaul how they handle lost shipments and start taking real responsibility, I won’t be shopping with New Era again—and I urge others to think twice.

Fraud fraud fraud. Messed up sent my order elsewhere. Shrug their shoulders refused to help disgusting people. Hope they go out of business..Corp aholes

I ordered three hats directly from New Era’s website for $120. FedEx marked the package as delivered, but it was clearly left at the wrong doorstep. I provided proof with photos to New Era Cap, but they refused to file a claim or issue a replacement/refund, even though FedEx said only New Era Cap can file claims. Customer service was unhelpful and deflected responsibility, telling me to dispute the charge with my bank instead. This was my first order after switching brands, and I’m extremely disappointed in their lack of accountability. I won’t be ordering from New Era Cap again and advise others to be cautious.

ZERO STAR REVIEW Impossible to deal with. Never received my cap, it's been a month. They didn't process my billing address as my delivery address and as a result it was sent somewhere else. I did not put in the wrong address, it was an autofill and when I noticed after the order was completed and was unable to edit the order even though it was within seconds. Also couldn't have someone on the phone fix it either. With no corrective measures in place, this order was doomed from jump. I cannot recommend this company at all. I emailed three times with no response. Like I said... ZERO STARS!!

They unclaimed their profile! This company is horrible! I cannot reach them via phone, and they will not reply to emails anymore. Their representative 'Cassidy' couldn't have been more unhelpful and even LIED to me about their company policy! Truly unbelievable. They refuse to refund me for a defective item after their own 10 day processing policy and I cannot contact a live person any more. I hate this company and regret spending thousands of dollars with them. I have been a new era supporter for decades, but will now take my business elsewhere

Lawsuit on the way. They charged my account. But saying it didn't go through. My bank says it went through. Its on my statement. All the proof I need. This place is garbage. Do not shop on this app.

Beyond furious at this point. I didn't know when I ordered hats, they were coming from China. I thought they were coming from New York. I'm in South Carolina. They were shipped to LA, then to Illinois and now supposedly in transit. I'm hella pissed because I ordered them on 5/28 and still waiting. I'll never order from here again. What a joke. Fingers crossed I get everything I ordered correctly. Update. It's 06/29/25 and still no hats have shown up. Pissed as a mofo. Another update. 07/02/25. Says my packages were delivered to my address. I ain't get nothing. These mofos took my money.

Order a birthday gift on 5/23. Was supposed to arrive June 2 according to the shipping confirmation email. Checked shipping status on 6/3, it updated to 6/6. It’s now 6/13 and no hat in sight. Sent an email to get a refund and it bounced. No way to contact, no hat. Will contact my cc company next.