New Era CapReviews of neweracap.com

Honestly, don’t even waste your time ordering from the new era store. They always lie about the shipping you pay for Expedia shipping and yet they hold the package for four days when the package was supposed to be delivered at four days order trash shipping they don’t care about your order honestly never had a package come on time just utter waste of time

I call new era cap for some help on the delivery that I never received I’ve told them that I have footage offered that never came to my address she told me as long as the package left there store they wasn’t going reimburse me or send me a new order these people don’t care about your purchase they just want ur money she didn’t even call FedEx to find what was going on the only thing she said to call my credit card number to make a complaint putting me to go through loops they are also full of sh***t they don’t deserve your money either

They left my unit number off my shipping label so FedEx couldn't deliver. Unit number was on my order, so their mistake. Phoned FedEx to correct address they apologized and said they could not correct it, only the shipper. Called New era customer service. They are not taking any phone calls. Email only. Sent email said they could not call Fedex to correct it. I will have to wait until it is returned undeliverable..Maybe several weeks. LOUSY LOUSY LOUSY customer NO service. Don't waste your time with these idiots

Ordered an Orlando Magic Deceptors fitted hat from New Era Cap. They gave FedEx the wrong address—not the one I entered. After multiple calls and emails, FedEx delivered it to the wrong place, took a photo with no apartment number, and called it done. I never got the hat, and New Era took no responsibility. Skip the hassle—go with Fanatics, Lids, or FansEdge. They stand by their customers, and you can find discount codes online.

I have had the worst customer service experience I have ever had. They are extremely unhelpful. My order has been stuck in transit for days. I email customer service several times explaining what’s going on and I get the same scripted response each time. They don’t offer to look into it or anything. I had to call fedex myself to see what the issue is. They need new era to contact them because they can’t read the shipping label and need them to verify the information. I have sent several emails explaining this and no one is willing to help. So they pretty much just took my money and I am not getting my order at this rate. I can’t get a hold of anyone to help me.

Do not purchase anything from this old era company...sure they still utilize that horse Paul revere rode on to deliver their sometimes sh**ty products.

I placed an order with New Era on August 21, 2025 (Order #US43689406). For nearly two weeks I received no updates. Then, without any direct communication, I got a generic automated email stating that part of my order — a Detroit Tigers kids cap that was supposed to be a birthday gift for my daughter — had been canceled. By the time I learned of this, her birthday was right around the corner and the gift was ruined. At no point did New Era contact me directly or attempt to resolve the situation. Instead, I was essentially forced into keeping another hat I no longer wanted because their return process would have required me to do all the legwork, wait for it to be received at their facility, and only then get my refund. That’s not a real solution — that’s pushing their mistake back onto the customer. When I raised these concerns, customer service fell back on “policies” and claimed orders move “too quickly” to cancel — which is contradictory, since it took them almost two weeks just to notify me about the canceled item. Communication then went dead, and no meaningful resolution was offered. This has been an unacceptable experience. The lack of timely communication, the dismissive customer service, and being forced into a product I didn’t want after delays and excuses is unprofessional for a company of this size. I am requesting a full refund for my order without requiring me to do additional work to correct their mistake.

If I could give them negative five stars I would. How is this company still in business, handling their consumers like they handled me. I've had the most unprofessional experience with New Era Cap. Despite providing all necessary information, including my full address and apartment number, they omitted the apartment number from the shipping label, resulting in a failed delivery by FedEx. When I contacted them, they refused to take responsibility for the error and wouldn't assist in resolving the issue, citing that the order was already processed and shipped. I'm extremely frustrated that they won't rectify the situation, which was entirely their fault. I'm requesting a refund