New Era CapReviews of neweracap.com

Ordered a hat, they say it's in stock and there's an issue with releasing it. Been over a month, they just won't send it. It makes no sense why they're not sending it. Very unprofessional company

Ordered a cap as a gift. Was expecting it to come when I get a cancelation email from them . No explanation, other than its canceled. So i reached out to customer service and the response I get is it happened at the the warehouse! Bad response, bad customer service, bad business.

This company seems determined to squeeze money out of customers any way they can. I ordered a hat, noticed right away that the size was wrong, and emailed them to cancel the order less than two minutes later. They told me they couldn’t cancel it but that I could return it for a refund. When the cap arrived, I sent it back immediately. They then kept $8 as a non refundable shipping fee, and the rest of the refund has been dragging on for weeks. They received the return on November 6 and as of the 25 I still haven’t seen the refund. Every time I email them they tell me to wait a few more days.

Don't but from this company. Customer service lies they will not honor shipping times. If you pay for expedited shipping you might as well just thrown your money away.

I ordered a cap from New Era, and FedEx delivered it to the lobby of my building, not to my apartment. Within minutes, someone wearing an Amazon vest stole the package — I even have the video footage. I contacted New Era right away and sent them the video, expecting at least a replacement or some help. Their response: “Sorry, it was delivered to your address — you’re out of luck.” Delivery to a shared lobby isn’t the same as delivery to the customer. Most companies stand by their customers in situations like this — New Era didn’t. I won’t be ordering from them again.

When you look up reviews on the company and ai says mixed reviews quality good customer service and shipping sucks man is that correct- if you have a date you need an item by dont buy here and do not trust their expected shipping times. And when you call them out on it they ignore you. My item ordered the 15th with 7 to 10 day shipping its now the 31st and have heard nothing besides just wait from customer service- finally the tracker has updated and maybe ill see the hat by 11/4 but I was told the 23rd originally and counted on it for a birthday. Disappointed

ひどい。息子に2週間間に12万ぐらい買って、一個だけ交換したいと言ったら交換できませんって言われ。最初から交換ができないと知ってたら買わなかった。交換したいアイテムは買った物より高くてニューエラにマイナスにならないのにあり得ない。レージの時言われてないし、レシートに確かに書いてありますが、そもそも先に言うべきです。

They intentionally hide the fact that you can't cancel an order even if they have no intention of shipping it for a long time. They will tell you they are processing your order right away even when the order does not ship for days. People are not stupid and understand that is just a way to make money lost a customer for good. Even better is how they will respond to your first email with a bot disguised as an agent but when you try to converse a second time you get a formal auto reply telling you to kick rocks