Evan
We've been doing business with New Cat…
We've been doing business with New Cat Condos for a couple of years now. This was our third purchase and we've always had a great experience. It SHOULD be a 5* review. But I would like the company to see this. After ordering on a weekend, we hadn't had any movement for a couple of days so we wanted to see the status. Called them, but no answer so we emailed the company through the web site, but never got a response. Next day I called. Left a message. No call back. Called again. no response. Was concerned so went to TRUST PILOT to see all the recent negative reviews. Especially the ones that said poor responses and poor recent products. We've never had that issue with them. So I finally TEXTED and let them know how a frequent customer was disappointed with the lack of responses. Immediately got a response to texting, with an apology and info that the order was shipping out the next day. Sure enough, it shipped and we received it very quickly after the order. Ordered on a Sunday, got it the following Sunday. In perfect shape. As expected. And high quality. They deserve a five star review compared to all the one stars. This was worthy of FOUR and only because we had to work extra hard to contact them. Will we order again? Absolutely. I'm hoping they see it, and fix it. Thanks!