New Cat Condos manufactures quality cat condos, cat trees, cat furniture and cat towers since 1983. Quality Cat Furniture at Affordable Prices with FREE shipping.
New Cat Condos (newcatcondos.com) has 28 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Irene Van R.
Bought a cat tree several days ago. I have emailed, called, and texted to ask when the item will be shipped. The company has not replied to any of my communication. I will be calling my bank to report fraud.
Sm
Had a question about a product but never received a reply. Took item out of cart. Signed up for emails. Never received an acknowledgement, so no way to unsubscribe. Maybe they are no longer in business.
Rebecca F.
False advertising. Its listing said it had strong durability, and was for large cats. My cat is 18 years old and 11 pounds. The cat tree didn’t last 6 months. The top bed broke due to a design flaw. They won’t return my calls, texts or emails. Total scam.
Alex
Cat tree arrived with broken wood poles. The tunnel part was wobbly because the wood had cracked near the screw. It became so wobbly that I tried to screw it off, but it wouldn't come off either because the screw had come loose in the wood. Owner didn't respond to online help request. I found a number and texted it. First they tried to blame me for the fact that I had to pry this super wobbly tunnel off in order to either return the product in a normal box or get it to the dumpster. Then they just want to send me a replacement tunnel when I can't get the broken off screw part to unscrew because there is no place for a screwdriver. Then I notice the wood is cracked in two poles also. I finally got in touch with my credit card company after texting back and forth with this owner for a week, and the best they could do was 35% off a future order.
Kelly S.
I purchased cat trees from them that were the wrong color. I've reached out to the company via email, phone calls, texts and the form on their site under their return policy to return the items. It has been two weeks and the company has never responded. They used to be a good company, but something has changed. The quality of their cat trees and pet stair is now very poor and there is no customer service. I received an automated email to review the items I purchased, but my reviews were not posted on their website. I requested a chargeback from my credit card company and I also filed complaints with the Better Business Bureau and the FTC.
Tina A.
Ordered what was supposed to be a heavy duty cat tree weighing 55 lbs. Received flimsy poor quality tree that probably weighs 25-30 lbs and wobbles. Carpet cheap. Customer service doesn’t answer phone and emails are not answered. After seeing so many review like this how are they still in business????
Colleen L.
My cats were afraid to climb the tall cat house, as it would shake and not seem solid. This was after we made sure parts were screwed in fully. I sent to emails with these concerns, and never received a reply. The trees aren’t cheap, so I’m beyond disappointed. They obviously do not stand behind their products. Avoid!
Dan
Ordered a small cat condo thinking it would be good quality. When it arrived it smelt heavily of formaldehyde, was shedding pieces, and had screws misaligned in dangerous ways. I tried reaching out to customer service but they're not responsive. YOU WILL LOSE MONEY IF YOU BUY FROM HERE. It's also not safe for any pets as well. I wish I read other reviews before buying as they pretty much say the same thing.
