New Cat CondosReviews of newcatcondos.com

Bought a tower about 5yrs ago, was happy with that one. Fast forward to last month, no where near the quality of the first one, Carpet falling out, lighter weight materials, just not the same as the exact on i replaced.

Since this company evidently moderates and refused to publish my critical review on their website, below is my review of the "Deluxe 84" Cat Tree:" The base is neither heavy nor wide enough for the size and weight of this tree, causing the top two perches to wobble precariously when my cats climb between them even though the posts are fully tightened. I have bought multiple cat trees and stairs made by this company through other vendors, all of which I have been pleased with, but would never again purchase any of their products after this experience, much less directly from them. This shoddy excuse of a tree is an accident waiting to happen, but between restocking fees and return shipping costs for an 89-lb. package, it isn't worth trying to return. I'll just have to remove the top two perches, which totally defeats why I bought such a tall tree in the first place. A relatively expensive lesson learned--let the buyer beware.

I believe they are a rip off. After I ordered the product I noticed they didn't have a contact phone number or address. I sent them an email cancelling the order. I also froze my credit card. I'll see if they ever reply. Update: They did reply and say they were refunding my account.

These people are simply thieves. I did not receive what I ordered and after multiple emails, they accused me of lying and then no more replies. There is a reason they don’t have an address and phones number on their website or anywhere else. They should be jailed.

This company does not respond to emails or phone calls if you need to return anything or receive a damaged product. Don't buy from them.

Terrible quality cat tree and falling apart. Company won’t respond! Carpet falling out all over the place. How can they stay in business?!

Absolutely Terrible! They boast American Made however these products look like they were thrown together by cross-eyed monkeys. This particular review is for two tall scratching posts. One was perfect and the other has a cracked bottom/base and the post itself is wobbly and unstable and the base teeters on the wood floor. I sent 3 e-mails with a video and a picture of the damage and I have called several times. They never answer the phone and theres no answering machine. It just rings then disconnects. I’m sure I’m not the only infuriated customer. The item was shipped damaged/defective because the box was pristine when it arrived. Absolutely unacceptable! They actually have the audacity to send a link to review them but mysteriously an unfavorable review never gets published. They only post the favorable reviews. These people probably laugh all the way to the bank at their customers expense. Despicable business practice!

I ordered an expensive ($1,399.99) cat house/tree from New Cat Condos on Dec of 2022, and after waiting for almost two months (note that the item was advertised to be already “ïn stock”) I received a low quality product and full of defects, which is not acceptable for such an expensive item. The carpet’s quality is of low density which will likely translate into less durability. I can see the exposed carpet backing on the wrinkled areas (which looks ugly), as well as when I slide a finger on the carpet. Notorious craftsmanship defects include an ugly crease around the tree trunk which looks like a scarf, and the fact that the pagoda on the top is off centered! Also, a space was left between the tallest pillar and the neighbor platform, so it swings. There are many exposed and loose staples making it a CHOKING HAZARD for the cats and for my toddler. I have a cat tree from another company called “C&C Cat Furniture”, which is of obviously superior quality (e.g. the carpet quality is way better). They also advertise that “This product ships on a pallet”, but the item was inside the delivery trunk without any kind of protection/packaging so beneath the base it was full of dirt. Based on the description of the product I was expecting good quality, but this was an expensive, low quality item. People should know what to expect before buying from this company. They don’t respond to my messages and nobody answers the phone. It’s not fair paying this amount of money and receive a product with all these quality issues. I will never buy from New Cat Condos.