NeuroReviews of neurogum.com

Response from NeuroDec 18, 2025

Hello Chris, We’re really sorry for how this has played out, and we appreciate you being so clear about your experience. Waiting this long for a small order especially after reaching out multiple times, is not okay, and we understand why this left you feeling dismissed. You’re right to expect better communication and follow-through than what you received. A partial refund like the one mentioned clearly didn’t address the situation in a meaningful way, and we’re sorry it came across that way. That’s not how we want anyone to feel after contacting us. What we’d really like to do now is take a closer look at what specifically went wrong with your shipment and make this right in a way that actually feels fair, whether that’s a proper resolution on the order itself or a clearer explanation of what happened and next steps. If you’re open to it, please reply to the information request we sent here via Trustpilot or reach out to us directly at [email protected] with your order number or the email used at checkout so we can take a closer look and follow up with you directly. We do want to help get this resolved. Thank you for taking the time to share this. We know it’s been a disappointing experience, and we appreciate the chance to address it properly. -Frances

Response from NeuroDec 16, 2025

Hey Mike! Thank you so much for taking the time to share this. We’re honestly smiling while reading it. We totally get the skepticism, so hearing that you actually felt it kick in that quickly means a lot to us. We also really appreciate your patience with the delivery to Canada. International orders can take a bit longer than usual due to additional processing and transit time, so we’re grateful you stuck it out and we’re so glad it ended up being worth the wait. Thanks again for giving it a shot and for such a genuine, fun review. We’re so happy it worked for you, and we hope it keeps helping you power through your days (and conversations 😄). - Frances

Response from NeuroDec 15, 2025

Hi Stef, We’re really sorry to hear about your experience, and we appreciate you taking the time to share this. We understand why this felt misleading and disappointing, especially when you were trying the product in good faith to see if it worked for you. We want to clarify that we do offer a money-back guarantee, even if the product has been opened and tried. If something didn’t work for you, our goal is always to help make that right, not leave you feeling stuck or misled. That said, we can’t locate your order from this review alone, and we’d genuinely like the chance to look into what happened and see how we can help. If you’re open to it, please reply to the information request we sent via Trustpilot or reach out to us directly at [email protected] with your order number or the email used at checkout so we can take a closer look. We’re sorry this experience fell short, and we hope we can still turn things around for you. -Marseille

Response from NeuroDec 10, 2025

Hi Madeleine, Thank you for sharing this with us. We’re really sorry to hear about your experience. If you weren’t assisted properly or didn’t get the help you needed, that’s not how things should have gone, and we truly apologize if that’s what happened. We’d really like the chance to look into this and make it right for you. We tried searching for your order but couldn’t locate anything under the information provided. We’ve requested more details through Trustpilot, and if you can also email us at [email protected] with your order number or the email used at checkout, we’ll take care of this as soon as we have it. Once we’re able to find your order, we’ll sort out what happened and make sure you get the correct product or a proper refund. We’re here to help and want to turn this around for you. -Frances

Response from NeuroOct 31, 2025

Hey Kale! We’re so glad the Energy & Focus gum gives you that extra boost during your workouts, that’s exactly what it’s made for. Thanks for sharing your experience, and we appreciate you being part of the Neuro community! -Frances

Response from NeuroOct 30, 2025

Hi Gary, We’re truly sorry to hear about your experience. We completely understand how disappointing it must feel to still be waiting after all this time, and we want to make sure this gets sorted out for you. We’ve sent a request here for your order details so we can locate your order and see exactly what happened. You can also email us directly at [email protected] with your order number or the email address used at checkout, whichever is easier for you. While shipping issues can sometimes occur, please know that our team is always here to help and make things right. As soon as we have your details, we’ll look into this immediately and ensure you’re properly taken care of. -Frances

Response from NeuroOct 23, 2025

Hi there, We really appreciate you giving our product a try and taking the time to share your feedback. We're sorry to hear it didn’t meet your expectations. Everyone’s experience can differ depending on things like tolerance and timing, but we truly value your perspective. We’ve requested your order details here on Trustpilot so we can look into this further, but you’re also welcome to reach out to us directly at [email protected]. We’d be happy to help make things right. Thank you again for sharing your thoughts. -Frances

Response from NeuroOct 16, 2025

Hi Luke, We’re really sorry to hear that you didn’t feel any effects, and we totally understand how disappointing that must be. Everyone’s body chemistry reacts a bit differently to our ingredients, so results can vary from person to person. We’d love to look into this further and make things right for you. Could you please share your order number or the email used at checkout so we can take a closer look? Feel free to reply to our message here or send us an email at [email protected]. We look forward to hearing from you! -Frances