Heather
Agent was very patient with me
Agent was very patient with me
Response from Neptune FloodSep 22, 2026
Heather, thank you for choosing Neptune! Our team is here to answer any questions you may have.

Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers.Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.
Neptune Flood (neptuneflood.com) has 348 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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348 approved reviews, newest moderated first
Heather
Agent was very patient with me
Response from Neptune FloodSep 22, 2026
Heather, thank you for choosing Neptune! Our team is here to answer any questions you may have.
Richard L.
I had to call back because the first customer sevice representative did not take down my email address correctly. There was a long wait time so needless to say I was a bit frustrated as I was trying to get things completed between business meeitngs. That's when I was connected to your representative, Emory Amir. I work as a real estate broker managing residential real estate sales and property management so I know what excellent customer service should entail. You guys have a gem with Emory, he was proefessional, respectful of my time, and a problem solver. I would hire him in a second at our brokerage so please give that man a bit of recognition for a job done exceptionally well. Aloha!
Response from Neptune FloodSep 15, 2026
Richard, thank you for choosing Neptune and for your kind words on Emory! We're thrilled to have him on our team, knowing he provides excellent service no matter how big or small the inquiry is.
jonathan S.
Better coverage and rates then NFIP
Response from Neptune FloodSep 15, 2026
Thank you for choosing Neptune, Jonathan!
Derrick C.
Great easy website to use
Response from Neptune FloodSep 15, 2026
Derrick, thank you for choosing Neptune!
Susan H.
GREAT customer service! Connor was fast, reliable and a pleasure to communicate with and I am so happy to have Neptune Flood as my flood insurance.
Response from Neptune FloodSep 5, 2026
Susan, thank you for choosing Neptune! Connor and the team are here to help you with any questions you may have.
Yuriy M.
Very Nice assistance from Kyle
Response from Neptune FloodSep 5, 2026
Thank you for choosing Neptune!
Debbie D.
I knew nothing about obtaining flood insurance and Josh talked me through the process. He was very helpful.
Response from Neptune FloodSep 5, 2026
Debbie, thank you for choosing Neptune! The team is here to answer any questions you may have about your policy.
Michael H.
Solved my problem quickly and helpfully.
Response from Neptune FloodAug 31, 2026
Michael, thank you for choosing Neptune!