Neptune Flood Reviews | Read Customer Reviews of neptuneflood.com

Neptune FloodReviews of neptuneflood.com

4.5348 reviews
Insurance
400 6th St S. Ste 2, Saint Petersburg, Florida

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Neptune Flood

About Neptune Flood

Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers.Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.

Neptune Flood (neptuneflood.com) has 348 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: neptuneflood.com
Website: neptuneflood.com
Category: Insurance
Location: Saint Petersburg, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Neptune Flood reviews

348 approved reviews, newest moderated first

Judy S.
Apr 27, 2026
Customer Service is fast and correctly…
Customer Service is fast and correctly applied to my every need. He should get a raise.
Response from Neptune FloodApr 28, 2026
Judy, thank you for choosing Neptune.
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Donna A.
Apr 24, 2026
I was shocked to see an email stating…
I was shocked to see an email stating that over 1400.00 would be deducted from one of my bank accounts for a policy that does not renew until May 25th. There is no reason for a company to take such payments a month prior. Secondly I review options yearly for the best price because that is just another job consumers now have to do yearly. Luca responded immediately to my request. That is great customer service.
Response from Neptune FloodApr 24, 2026
Thank you for choosing Neptune, Donna! We're glad to hear Lucas was able to assist you.
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Ruth Marie D.
Apr 23, 2026
Connor Gleason is Awesome
Connor Gleason is Awesome! I emailed Neptune to issue a policy under special circumstances. I was concerned it would be a day or two before I would hear back, since that is the general response time for most of our other carriers...but no. I received a reply email within 15 minutes from Connor, advising me that the policy had been issued. Color me impressed!
Response from Neptune FloodApr 23, 2026
Thank you for the review! Connor and the entire customer success team strive for a speedy response so you can get back to what matters most! Thank you for choosing Neptune.
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Pamela
Apr 21, 2026
Excellent web site with great customer…
Excellent web site with great customer service from Joost. Rapid response time.
Response from Neptune FloodApr 22, 2026
Thank you for the review and for choosing Neptune, Pamela!
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chris R.
Apr 16, 2026
Super quick to respond to inquiries
Super quick to respond to inquiries. Pleasure to work with.
Response from Neptune FloodApr 17, 2026
Chris, thank you for choosing Neptune.
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Kevin
Apr 13, 2026
Joost was exceptional at…
Joost was exceptional at explaining the coverage and detailing the quotes. He was helpful, patient and informative. I would offer more than 5 stars if possible.
Response from Neptune FloodApr 13, 2026
Thank you for the review, Kevin! Joost and the rest of the team here at Neptune are ready to answer any of your questions about your coverage. Thank you for choosing Neptune.
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Sheng
Apr 13, 2026
Nicole rocks!
Nicole understood my question and anticipated my follow-on questions. She was clear, concise, very responsive. Excellent customer service.
Response from Neptune FloodApr 13, 2026
Thank you for the review! Nicole and the rest of our customer success team are here to answer any questions you may have. Thank you for choosing Neptune.
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Gerry
Apr 13, 2026
Very easy with great follow up and the…
Very easy with great follow up and the policy was guaranteed the same day. Saved me almost $4000 over the government policy.
Response from Neptune FloodApr 13, 2026
Thank you for the review and for choosing Neptune! Neptune offers more coverage options and higher limits than the NFIP, allowing you to fully protect your property.
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