Nelson Coleman JewelersReviews of nelsoncoleman.com

The staff here is extremely friendly and mostly very helpful. We’ve worked with a few different staff members over the course of our engagement. The man who appraised my vintage family heirloom engagement ring was wonderful, along with the woman who helped us to have it re-sized. And they did a fabulous job re-sizing the ring as well. The issues came when we stopped in to pick out our wedding bands. Having just gone through a family trauma so close to the wedding, I’ll admit we were a bit delayed in selecting our rings. The woman who helped us this time was very nice and assured us that everything would arrive in time (and to her credit, it arrived well before her estimate and our deadline). As nice as she was, there was just always something off when working with her. When helping us choose our rings, she suggested that I size my wedding band up a little as wearing two rings could be a bit tighter than one. Seemed logical at the time, but now that I am wearing it I wish I didn’t do as she advised and just ordered it in my size because it is a curved band that constantly turns on my finger and in turn, turns my engagement ring with it. I’ve only been wearing it for 5 days and I’m already beyond annoyed that I have to constantly readjust my rings. She also took forever in ringing us up when we initially placed the order. Although she had everything she needed in front of her, she walked across the store multiple times for a stapler, pen, paper clips, bags, etc. and instead of swiping our credit cards at the register where we were standing she walked to a different one. We were amazed by how complicated the process became. We were able to walk out of the store with my husbands wedding band the same day, but she texted me when my wedding band arrived a week later that both were ready for pick up. I reminded her that we already had his ring even though it was in our records that we already took it home. Then when my husband went to pick up my ring, she had lost/misplaced it in the store. After waiting a while as she looked for it, he asked for another staff members help and ended up finding the ring and took it home. Thankfully, management did reach out to me and informed that they do indeed include sizing adjustments with ring purchases. We were unfortunately not informed of this when we made the purchase, so I was disappointed when it wasn’t the right fit and worried about what it might cost me to fix it. Knowing now that it is included is a relief. I am happy to continue working with Nelson Coleman Jewelry.

Never a problem and always willing to go the extra mile for what ever you need, all staff members are great but Jackie is the best she has and always go above and beyond the call of duty.

Very helpful and friendly staff (esp Susie Vernick)and owners. No matter what price option and item(s) that you are looking for they make you feel important. Like the look of the outside facade and items displayed nicely

Excellent service and communication.

Very personable people who are knowledgeable & helpful!

I've found beautiful jewelry here at extremely competitive prices, great customer service, personable sales people, all through a jeweler who's been a Towson staple for years.