Nellis AuctionReviews of nellisauction.com

When you arrive, there are no directions where to go. Their "check-in" system was down, so you couldn't check-in. There are no "public" restrooms, which was not what you want to hear after a 3hr drive. I called the phone number on the website, and after being on hold over 30 mins, I gave up. This was the worst experience I have ever had, and I had to pay 15% ($90) for the privilege. The staff were very polite and helpful,but the management doesn't know how to treat a customer. Save yourself the aggravation and don't buy here. I know I never will again!

It’s so frustrating being excited about winning items and then when you go and pick them up they always give you different things because their staff doesn’t know how to accurately list or describe items. Don’t waste your time because you’ll end up having to return a lot of what you think you won. Not a one time occurrence either. 5 out 6 of my experiences have been wrong.

Useless 30 sec time extension

I LOVE this place! It has become more competitive now that so many people know about it but I still get amazing deals. Over the years I've probably won over 100 items and I've never had any issues with the staff or with returning items. I've only experienced about a 10% defect rate (items not accurately described) which is a bummer when it happens but I don't think it’s all that bad when dealing with retail returns. If you bid at Nellis, make sure you view the actual photos, read all the notes, confirm the retail price yourself, and expect some items to have something that was missed by the people listing the item. If you do that, you can get great deals.

The pickup process was SUPER efficient. Other retailers should try to emulate the product pick process. In less than 5 minutes of driving on the property, the items were loaded in my car and I was driving off of the property. Also super friendly staff

****I Love a Good Auction **** However the new Location NJ is a bit of a challenge - it started off great and I got a few good deals , but it has become Painfully obvious they have a few bidders for Nellis Auction in place bidding against you , which is somewhat normal but they are so obvious , it’s ridiculous! I’ve been involved in auctions a long time and it’s easy to tell when the auctioneer is bidding against you. Also the constant resetting of the clock is normal but I believe the legal limit is 3x’s for an auction. They just seem to go around way too many times. There used to be majority of slightly damaged products which I am always willing to buy , but the last couple Of days has been 90% USED products which I try never to buy as I don’t know where that’s been. COVID taught us that! So I am inclined to believe the previous reviews about the bait and switch. I had some incorrect items received but it was resolved timely just inconvenient when I purchased something to go with that item and now don’t have that item. Anyway this place is *** hit or mis***. I like the pickup convenience but everything else is a toss up! I’ll continue with some of my old Auctions which are very reliable and if I find something here great and if not. No loss!

Very well organized and pick ups are so easy. Overall a great experience. Stay diligent in reading the notes on items so you know what you are in for.

Some items are good some are bad. The more expensive items that you can get for good prices tend to have been purchased from Nellis before you and swapped out for other crap. THEY DO NOT CHECK IT ONCE THEY GET IT BACK. that is very clear. the past 2-3 times i have purchased items over 200$ and have to end up returning them because the box is the same in the photos but the item has clearly been swapped out for older items or damaged ones from the previous buyers. They need to check returned items not just throw them back on the site and waste other peoples time and money...... Do better please