Nellis AuctionReviews of nellisauction.com

Nellis is a great opportunity to get amazing deals on items. The customer service is excellent.

I love everything about Nellis Auction. The prices and great service during pickup. I have already recommended to several of my friends.

I’m a frequent shopper and overall I enjoy shopping from Nellis until today. I waited over an hour and a half for my items. The manager Krystal Ortiz approached me with a bad attitude to inform me I can get a credit or I can leave her alone. I was also on the phone with Nellis customer service to address the hour long wait and Krystal walked away and again giving a rude attitude and look. This is very unfortunate to write a review about a manager that shows little to none compassion for the long wait. Honestly the employees were much more helpful and nice than the manager. Customer service had me on hold for 25mins, I did not receive a credit or an apology for the way I was treated. Nellis should reconsider who is the weekend manager due to the unprofessional attitude and lack of compassion coming from the current manager Krystal Ortiz during busy hours like the weekend. My pick up time was scheduled for 1130am and you can clearly see I was on the phone with customer service at Nellis Auction past 13mins. I was on hold for over 20mins time stamp at 12:39. The customer service agent who answered that called said all my items were ready and no items were being live picked since I had a scheduled pick up for 11:30am which was confirmed to the in house staff as I put my phone on speaker. After arriving at home, the customer service manager also confirmed I had 3 scheduled pick ups for 11:30am.i have texted confirmation of 3 pick ups and screenshots of how long I was on the phone with customer service with date and time well passed 1 hr of my schedule pick up. Photo 1 of 2

I’ve been having trouble with Nellis’s description of the items being auctioned. They have been incorrect. I bid on a 8 cube stacking metal organizer & received a metal cat cage. I also have received items that have been broken or dented & the description did not state as such. I bid on a certain baby gate & received an entirely different one. I have been very disappointed with the items lately.

Nellis Auction is great! They are fair, upfront and straightforward when it comes to describing an item up for auction. They describe the items as best as they can. If your item is any different from the description, they will gladly accept the return for a full refund. The facility is nice and clean and pick-ups are very easy. Friendly staff as well. I enjoy the excitement of bidding and even more, winning! Prices do not get too high. You always save on the cost of your item whether it is brand new or slightly used. I feel happy whenever I use an item that I purchased from Nellis Auction because I know I paid a good price. Retail prices in stores or online are so high these days. It's nice to have Nellis as an alternative.

What can I say, can’t be easier. Bid on what you like, know if it is new or used, missing pieces. When you win the bid, schedule and pick could not be better. Easy ride into the facility, great people to help direct you where to park. Team member checks you in and another member brings your item out and places it in your car. Every time a won a bid I was in and out in 5 minutes. If I could I would buy stock in this business.

In the beginning it was good I bought a lot of things, but as time went by I started to see some things that I didn't offer on my car, so I didn't hate the offer because they wanted to force me to pay for the product or pay the fees, so they told me to pay for something that I hadn't given an offer, that's horrible, I refused, of course. After all, I hadn't chosen the product and they closed my account because I wouldn't pay the fees, imagine that if something appears in your car and you didn't choose it, they force you to pay the fees or close your account, this is absurd WHAT A HORROR

Is anyone else having trouble with what they buy from Nellis Auction…the description said no missing parts and the last few things I’ve bought have had to be returned because of MISSING PARTS! Today I went to pick up a $350 foot messager and guess what it wasn’t to be found! So they gave me a refund BUT that doesn’t help my neuropathy!! I am so disappointed!!!! I do NOT trust this set up and buyer beware! Even if you check your boxes at pickup if they can’t find your purchase you are out of luck and lose!