Jan
OK product, but no customer sympathy
Definitely OK product and great marketing by the team. Unfortunately customer focus and sympathy is zero. I was on trial which ended before I noticed it. I asked for refund on the second day and the team refused referring to their no refund policy. Bad!
Response from Neil PatelMay 1, 2025
Hi Jan, I appreciate you taking the time to share your experience. My name is Joe, and I’m SVP of Client Services. I want to personally acknowledge your concerns and ensure that we take your feedback seriously. It’s disappointing to hear that our services did not meet your expectations. We aim to deliver real, measurable results, and I’d love the opportunity to understand more about what went wrong in your case. If you’re open to it, I’d like to review your campaign in detail and see if there’s anything we can do to make this right.


