Anitra N. M.
I had the BEST experience with…Rachel Plaggenberg
I had the BEST experience with Neighbor’s Bank...in particular Rachel Plaggenburg from Neighbor's Bank. My husband and I started our home buying journey with another loan officer at first. But as soon as that loan officer realized it wasn’t going to be an easy, high credit score transaction, he basically ghosted us. Rachel got in touch with us and was the biggest help from start to finish! We never had to track her down as she was extremely consistent with communicating with us. She told us exactly what needed to be done to get the credit score where it needed to be in order to get the best rate. She even provided the proper information for us to get in contact with the specific creditors. We made all necessary payments and/or arrangements and got the credit score where it needed to be. We were approved, found a house, and closed! From start to finish the whole process took less than 6 months and she was right there THE WHOLE TIME! If I contacted her with a question, she’d respond whether outside of her office hours or not. We would not be in our home today if it weren’t for Rachel Plaggenberg. The first day we started moving into our house there was a package at the front door. I had no clue what it was. When I opened it there was a gift from Rachel and Neighbor’s Bank. That was so thoughtful of them to send us a housewarming present. If you’re looking for an easy, helpful, consistent, caring, professional home buying experience I ABSOLUTELY RECOMMEND THEM! If I could give them 10 stars I would. Thank you again Rachel! You were truly a Godsend!
Response from Neighbors BankJan 7, 2021
Wow, Anitra! That's awesome that Rachel stepped in for you with right answers and super service, after your earlier disappointment. We know that credit scores can be a hindrance sometimes, and it's great that Rachel gave you great advice and plenty of times to get things on track. It's always rewarding when someone like Rachel leaves a lasting, positive impression, because that reflects your value to us! Thank you for the would-be ten stars, but we'll take the five! It's terrific that you had such a great experience, and then took the time to leave us this beautiful review. Welcome to the Neighbors Bank family, and congratulations! -Jeff C., Support Specialist


