Neighbors BankReviews of neighborsbank.com

The process started off great. Sales really sold us. We told them how far the house was and what our jobs were and what our plans were for jobs and commute at the very beginning. They said great and committed us, had us pay for an appraisal and submit all paperwork including 401k (our down payment) and letter from my mother in law that she would not charge my husband rent to stay there while he kept his contracted, municipal, educator job. Silence for weeks. Send an email asking if we are still on track. Not approved for said contractual salary as it is 100 miles from the house. But they knew this at the beginning and had us have his mother affirm it. Instead, they said we had 30 days to find a new job of same salary and submit that FOR REVIEW. And provide more proof of funds for the difference. What? Leave a salaried contract? To be reviewed? Lost money, lost time, lost a friend, and would never ever ever recommend. This isn’t a lighthearted transaction and affects jobs, credit and this process seemed to forget that. We lost a house, money, and a family friend because this bank was not clear, honest, or upfront with their requirements. DO NOT TRUST THEM. Use your local bank.

I wouldn't give even one star. This company is what the consumer protection agency warns you about. Alex Stillwell is complicit in the scheme calling you demanding when you call out the mistakes and calling them out for ignoring your requests. They do not care about anything but to push through a loan that only represents their interest. YOU ARE WARNED to go elsewhere. Reading the other reviews are exactly what we went through. Update: 05/02/2024. I attempted to give this company another opportunity to rectify the situation. They FAILED. I stand by my original review. Do not use this company unless you like a real good clown show.

Title: Beware: Nightmare Lending Experience Ahead! I cannot stress this enough: steer clear of Neighbors Bank unless you're in the market for a migraine-inducing, soul-crushing lending experience. My recent encounter with Christian and Caleb left me questioning not only their competence but also their integrity as a financial institution. From the get-go, the process was riddled with incompetence and indifference. It felt like dealing with a bureaucratic nightmare straight out of a Kafka novel. Communication? Non-existent. Transparency? Forget about it. It's as if they take pleasure in keeping you in the dark, leaving you to navigate a labyrinth of confusion and frustration. But wait, it gets worse. The terms and conditions they offered were nothing short of predatory. Hidden fees and straight-out lies lurked around every corner, ready to pounce and devour your hard-earned money. And don't even get me started on the interest rates! It's highway robbery disguised as a lending service. To add insult to injury, their customer service was abysmal. When I tried to address my concerns, I was met with dismissiveness and condescension. It's as if they couldn't care less about my experience or satisfaction as a customer. It's evident that their priorities lie not in serving their clients but in lining their own pockets at the expense of others' financial well-being. In conclusion, save yourself the headache and heartache by avoiding Neighbors Bank like the plague. There are plenty of reputable lending institutions out there that actually value their customers and offer fair and transparent terms. Don't let yourself fall victim to the predatory practices of this deplorable excuse for a lending company. You deserve better.

When they approve you it’s not a full approval. Don’t sign a contact and don’t pay the appraiser until you have a full approval they just put a hold on your money and if it doesn’t go through they nickle and dime it and don’t give you the full refund. Illegally and refuse an itemized bill showing the deductions with worked performed related directly to the closer. They are con artist and good at it

Applied for a USDA home loan, provided documents, emailed my "support" agent, called and left messages for several weeks. ZERO response - today I logged in and it states my loan application is now inactive. Took a credit hit for nothing!

After dealing with neighbors bank for over 2 months and giving everything they asked for over and above what would really be needed to get a loan they turn around and deny the even after they had already said there should be no problem getting one

I had a terrible experience with this company. My phone was immediately getting spammed, i was getting ran around and confused by these people. The loan officer called me and left a message, I tried to get back in touch with Adam Bolton via text, calls, and email with no reply after almost 3 weeks. I'm so glad I didn't commit to buyin a home based off this companies pre-approval letter, especially after reading all the bad reviews. This is the most important investment of your life, choose wisely, choose someone else that cares about their clients

I had a great sounding guy names Issac call me. I felt really good about everything. Then someone named Ethan called and said he was my loan officer I said I thought Issac was he then yelled at me telling me Issac informed me of the change. Which no one had told me anything. Issac called and I explained I didn’t like Ethan’s tone of voice so could someone else help me. That was 2 days ago… ghosted again. If you need a mortgage I wouldn’t recommend these people they never return calls or emails.