Neighbors BankReviews of neighborsbank.com

Response from Neighbors BankAug 1, 2025

Thank you for taking the time to share your experience. I want to start by saying how truly sorry we are for the frustration, confusion, and disappointment this process caused for you, the buyer, and everyone involved. Please know we are actively reviewing this situation to better understand what went wrong and how we can ensure this does not happen again. If you're open to speaking further, I would truly appreciate the opportunity to connect directly, answer any questions, and help however I can. Kaleb Leeper Client Advocate [email protected] 833-919-1229

Response from Neighbors BankMar 3, 2025

Thank you for taking the time to share this experience. We are truly sorry to hear about the difficulties you and your client faced throughout the process. Buying a home should be an exciting and positive milestone, and it’s incredibly disheartening to hear that our communication and service did not meet expectations. Your feedback is deeply concerning, and we want to understand what happened here. Transparency and integrity are at the core of what we strive for, and if we fell short, we sincerely apologize. We understand how critical clear and timely communication is, especially in a process as important as purchasing a home. Please know that we take situations like this very seriously. If you're open to it, we would really appreciate the opportunity to speak with you further to see if there’s anything we can do to help. You can reach us directly at the contact information below. Again, we are truly sorry for the frustration and hardship this has caused. We value your feedback and will use it to improve our processes moving forward. Kaleb Leeper Client Advocate [email protected] 833-919-1229

Response from Neighbors BankFeb 12, 2025

Ralph, We’re very sorry to hear about your experience. Professionalism and respect are fundamental to how we do business, and we regret that we didn’t meet that standard for you. If you’re open to discussing your experience further, we’d appreciate the opportunity to learn more and address your concerns. Please feel free to reach out to us at 833-919-1229. We truly appreciate your time and wish you the best in your home-buying journey. Kaleb Leeper Client Advocate [email protected] 833-919-1229

Response from Neighbors BankFeb 5, 2025

John, We are sorry to hear that your experience did not meet your expectations. We take compliance with all lending regulations, including the Fair Credit Reporting Act, very seriously. Our goal is always to ensure a thorough and fair evaluation of all applications while adhering to industry guidelines. We would appreciate the opportunity to discuss your concerns in more detail and address any misunderstandings. Please reach out to our team at 833-919-1229, and we will be happy to assist you. Kaleb Leeper Client Advocate [email protected] 833-919-1229

Response from Neighbors BankSep 10, 2024

Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and the frustration you and your husband have felt during the loan process. This is certainly not the level of service we strive to provide, and we understand how disappointing it must have been to encounter these challenges. We would like to investigate this matter further to ensure everything was handled correctly and fairly. Please reach out to our Client Advocate team at 833-919-1229, and we would be happy to discuss the details of your case and work towards a resolution. We appreciate your candid feedback, as it helps us improve our service and avoid such issues in the future. Kaleb Leeper Client Advocate [email protected] 833-919-1229

Response from Neighbors BankSep 5, 2024

Thank you for reaching out to share your experience. We're disappointed to hear that your communication with us has not been satisfactory. We take your concerns seriously and want to assist you further. Unfortunately, we're unable to locate your file with the information provided in your review. To help us resolve this issue and ensure your concerns are addressed promptly, we kindly ask you to reach out to our Client Advocate team at 833-919-1229 or [email protected]. They are ready to assist you with any questions or actions you wish to take. We look forward to hearing from you and working together to resolve this matter. Kaleb Leeper Client Advocate [email protected] 833-919-1229

Response from Neighbors BankAug 9, 2024

Philip, Thank you for reaching out with your concerns. We understand that the loan process can be challenging, and we take all feedback seriously. Please be assured that we strive to treat all applicants fairly and equitably. We are committed to transparency and would be glad to clarify any aspects of your application process. To further address your concerns, please contact our client advocate team to review the case in detail. Your concerns are important to us and we are here to address them. Kaleb Leeper Client Advocate [email protected] 833-919-1229

Response from Neighbors BankJul 15, 2024

Angie, Thank you for leaving this feedback and bringing this to our attention. It sounds like this was an issue with the property itself and not the intended use. Regardless, it sounds like we could have done a better job at communication through the process and we will use this as a learning opportunity for all involved here. If you would like to discuss this any more, you can always feel free to reach out to our client advocate team. Kaleb Leeper Client Advocate [email protected] 833-919-1229