Need Supply Co.Reviews of needsupply.com

Perfect service! I am a Danish costumer who was a little concerned about ordering from Need Supply after reading all of the bad comments, but it has simply been a perfect process. The jacket I was looking for was only in stock in my size on this website, so I took the change and ordered it. The costumer service was very helpful, and they send the parcel the day after ordering. My parcel arrived a week after with the right items in it. I can really recommend using Need Supply - also if you are an international costumer!

I've been ordering from Need Supply since 2007 and as they've grown as on online retailer, their shipping/customer service is not equipped to handled their volume. I've ordered from them many times and it sometimes has taken up to a week for my items to ship. This is unacceptable when other retailers ship the same or next day. I've literally waited a week after placing an order and eventually canceled the order because I didn't want to wait any longer. Additionally, I placed an order a week ago and my card was charged, only to find out A WEEK later that they were out of the item I ordered. It's sale season and I could have looked elsewhere had I known this. Completely unacceptable. Lastly, their return system is totally out of whack. I received emails about them not receiving my return yet and my online account was not updated, but apparently my return was received/refunded without me realizing it. Their customer service reps are good about getting back to you, but they almost make you feel like it's your fault that their system is screwed up. No apologies, nothing. As other reviewers have mentioned, their items are not unique - you can find them elsewhere and that's exactly what I will do.

Purchased here for the first time and my online purchase was sent to the wrong address. The customer service was completely unhelpful and refused to acknowledge this was a company error. Will never shop here again and discourage others from doing so.

Recently revised their return policy to 14 days. In order to "get in line with other retailers". With the number of 1 star reviews showing them shipping the wrong product and more, you think they'd show some leniency on the revised policy. Always get a laugh when stores would rather have a single $100 sale, than a customer for life spending $1,000's over years. The products they stock are NOT unique--- 100 other online retailers with far better policies and customer service to get this stuff from. Shame, because their site is clean-- but I'll just use it to browse, and then buy elsewhere.

BEWARE FALSE ADVERTISING!! Sends out items that doesn’t match with website! Does nothing at all to compensate to retain customer. DO NOT ORDER FROM THIS WEBSITE!!

Ordered a sweatshirt about 2 months ago never received anything , but money was taken , tried to contact seller but no response days later terrible

My money was stolen

I received what I have ordered. Great experience. I would love to buy again from them.