Need Supply Co.Reviews of needsupply.com

I wanted to write a review for Need Supply Co because before ordering from them I read these reviews, and they made me a little concerned. I ordered some specialty Converse from them despite the reviews. The order shipped and arrived within a week. The Item that I ordered was in excellent condition. Everything was as expected.

I wish I could give them zero stars. They have the worst, most inflexible customer service. They are NOT a good company. They don’t actually care about their customers. Obviously a cute collection of clothes and designers, but not worth supporting this company. I would rather support true small businesses who care about their customers.

Avoid them like the plague! When my order arrived they had obviously sent the wrong size. When I contacted them, they expected me to pay for the return costs (which were about 50% of the cost of the shoes). Beware! Their so-called Return Policy puts the entire burden on YOU even when the screwup was their fault. When I contacted them regarding their providing shipping costs for the return due to their error, to no surprise, communication stopped. Be warned.

Deserves a better rating. Great local place for any large or subculture release. Shopped in store & online without issue.

I ordered before reading all of the negative reviews, so I got a little worried, especially about long shipping times as I bought something for a trip. Two days after I ordered, I emailed customer service about shipping times, and they emailed me back a few hours later. The item actually shipped a couple of hours after. The order was in the correct size and I am very pleased.

Worst customer service! They evidently take up to 14 days to process a return and when you contact them, they could care less if you ever shop with them again. Buy elsewhere!

I really don't understand the bad reviews. My husband purchased a dress and I'm really happy with the style and fit overall. The shipping was pretty fast. I'm removing one star because I emailed customer service and never received a response. Overall it was a great experience and would definitely buy from them again.

Horrible! I’ve been waiting 3 months for my order and just received my message that says it’s just been shipped. Still haven’t even received it. Completely waste of my money.