Need Supply Co. is listed under Clothing & Underwear.
Need Supply Co. (needsupply.com) has 68 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Josh W.
Absolutely horrible experience. Much like the comments below had my order cancelled due to it being flagged as fraud, customer service was no help whatsoever. I gave them another chance and this time when I received my order they failed to pay for postage although I was given free two shipping, so when the order came I had to pay $11 to receive my shoes from the post office. This place is an absolute joke. Please shop elsewhere!
Anthony
the one star reviews are all wrong... this place is amazing! i wanted some sale items from need supply co, but the reviews kept me from purchasing... until i decided to just try them out for myself and i'm glad i did! very fast shipping too
Ihu E.
Horrible customer service. Tried to order the same thing several times and it kept getting “flagged for fraud.” Customer service agent “Owen” was absolutely unhelpful. Couldn’t offer any solutions, didn’t even try and wouldn’t respond after like two messages. No one else was available for help suspiciously enough. Waste of time, will definitely not be ordering from here ever. And will be telling everyone I know as well. Wow but after reading all of these reviews I’m actually grateful that my charges were canceled. Clearly they are just an all around unreliable company. Dodged a bullet!!
Edgar C.
Unreliable online purchase. They do not check if credit card address matches shipping address. I was billed 108,89 CA $, for a purchase I did not make! Credit card is now void and Master Card is investigating the fraud!
emily
At the end of a nearly three month long saga, I FINALLY got refunded for my return. I will spare everyone the details but let’s just say that the customer service leaves something to be desired. The “processing” of a return does not take two months. It just doesn’t. I’ve worked in small independent retail shops handling large volumes and we never took that long to do ANYTHING, much less refund a returned item in perfect condition with its receipt, original packaging and tags. I was appalled and will never order from Need Supply again.
sarah B.
Same issue as most everybody. I ordered items that were defective. Was told I would get a refund and have not received it. Haven't gotten a response in 12 days. I called and the person I talked to was flippant. She said she would resolve it and I have yet to have a response - it's been a week.
Qian W.
I returned five items but they just refunded me four of them. I called twice and wrote two emails. Nothing has been changed.
Thomas J R.
What a bad experience. So I ordered my products a week ago, immediately got charged, then never got my shipping confirmation. In the email that I received, it said my items would be shipped in 1 business day, which would have been the next day. Then, after doing so I contacted them 5 days later, and never got a response. However, this morning, they cancelled one of my items, said it was out of stock, then shipped my other item. I called them, and they weren't in the least bit helpful or courteous. It's too bad because they are a referral from a major affiliate who I am going to reach out to and share my terrible experience with. Honesty is the best policy, and I'm just telling you my experience.
