NebrooReviews of nebroo.com

Response from NebrooJul 17, 2026

Thank you for taking the time to share your experience! We're delighted to hear that Mark was helpful, understanding, and took the time to discuss a solution for your concerns. It's great to know he provided you with an alternative approach while also ensuring you understood your options if the issue persists. We'll be sure to share your kind words with Mark. Thank you for choosing Nebroo—we truly appreciate your trust and support!

Response from NebrooJul 17, 2026

Thank you for taking the time to share your experience! We're delighted to hear that Maria provided you with thorough, respectful, and patient support. It's wonderful to know that she took the time to explain everything clearly and helped answer your questions. While we're sorry to hear that the hearing aids weren't the right fit for your hearing needs, we truly appreciate your kind words about Maria. We'll be sure to share your feedback with her. Thank you for choosing Nebroo, and we wish you all the best in finding the hearing solution that's right for you.

Response from NebrooJul 17, 2026

Thank you for taking the time to update your review. We're sorry for the frustration you experienced while trying to reach our support team and sincerely apologize for the long hold times and inconvenience. We're glad that you were eventually able to connect with a member of our team and reach a resolution that worked for you. Your feedback is valuable and helps us continue improving both our customer service and return experience. Thank you for giving us the opportunity to assist you, and we appreciate you sharing your experience.

Response from NebrooJul 17, 2026

Thank you so much for your wonderful review! We're thrilled to hear that Tweety provided you with such professional, patient, and genuine support. It's great to know she took the time to guide you through every step, helped you find the right fit, and ensured your concerns were fully addressed. We're also glad we could arrange a replacement set for you. Your kind words and recommendation mean a great deal to us. We'll be sure to share your compliments with Tweety—she'll be delighted to know she made such a positive impact. Thank you for choosing Nebroo. We truly appreciate your trust and support!

Response from NebrooJul 17, 2026

Thank you for sharing your feedback. We're sorry to hear that the hearing aids did not meet your expectations and that your experience with the return process left you feeling disappointed. We understand how frustrating this situation has been, and we sincerely apologize for the inconvenience. We take concerns about product performance and customer service seriously and are always working to improve both our products and support experience. If there are any outstanding concerns regarding your case, please provide us with your phone number and email address so a member of our team can review your situation and assist you further. Thank you for taking the time to share your experience.

Response from NebrooJul 17, 2026

Thank you so much for your wonderful review! We're delighted to hear that Larry went above and beyond to help you with your first order and successfully assisted you in upgrading to the Bluetooth Infinity hearing aids. Providing personalized support and making the process as smooth as possible is exactly what we strive for. We'll be sure to share your kind words with Larry—he'll be thrilled to know he made such a positive impact. Thank you for choosing Nebroo. We truly appreciate your trust and support!

Response from NebrooJul 17, 2026

Thank you for taking the time to share your experience and your suggestion. We're sorry to hear about the difficulty you experienced reaching our support team and sincerely apologize for the long hold times and disconnects. We're pleased that once you connected with Larry, he was able to provide the assistance you needed and make the experience a positive one. We also appreciate your thoughtful suggestion about sending a text notification before a scheduled callback. Feedback like yours helps us improve our customer experience, and we'll be sure to share it with our team. Thank you for choosing Nebroo. We truly appreciate your patience and support!

Response from NebrooJul 17, 2026

Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to encounter website issues, long hold times, and delays while requesting a return. We sincerely apologize for the inconvenience. We've recently experienced issues with some of our communication channels, which may have contributed to the delays you experienced, and we're actively working to improve our customer support. We'd like the opportunity to make this right. Please provide us with your phone number and email address so one of our team members can contact you directly and assist you with your return request as quickly as possible. Thank you for bringing this to our attention.