NebrooReviews of nebroo.com

Response from NebrooSep 5, 2026

Thank you so much for sharing your experience! We’re glad to hear that Larry took the time to listen to your concerns and went the extra mile to find a solution for you. It’s wonderful to know that he was able to arrange an upgrade for you to try, with the hope of providing a more comfortable listening experience and reducing the background noise you were experiencing. We’ll be sure to share your kind words with Larry. We truly appreciate your patience and are happy that our team was able to offer a solution that exceeded your expectations. Thank you for choosing Nebroo, and we hope the upgraded hearing aids work wonderfully for you! ❤️

Response from NebrooSep 5, 2026

Thank you so much for your wonderful feedback! We’re delighted to hear that our representative was so helpful and courteous. It’s always encouraging to know when a member of our team makes a positive impression and provides the kind of care our customers deserve. We’ll be sure to share your kind words with her. We’re very lucky to have caring and dedicated team members like her, and we truly appreciate you taking the time to recognize her. Thank you for choosing Nebroo! ❤️

Response from NebrooSep 5, 2026

We’re truly sorry to hear about your experience and the frustration caused by the difficulty reaching our team. We understand how upsetting it must have been to wait over an hour for assistance only to have the call disconnected, especially when you were simply trying to obtain the information needed to return your hearing aids. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the inconvenience and the lack of timely communication. We’d still appreciate the opportunity to assist you and make sure your return request is properly addressed. Please provide your order number and the email address associated with your purchase so our team can review your case and reach out to you directly. Thank you for bringing this to our attention. We take your feedback seriously and are working to improve the customer experience. ❤️

Response from NebrooSep 5, 2026

We’re truly sorry to hear about the frustration you’ve experienced while trying to arrange your return. We understand how disappointing it is to make multiple calls and send several emails without receiving the assistance you need. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the long hold times and difficulty reaching our team. We’ve noted your order number, #404642, and we’d like the opportunity to review your case and help get your return request resolved. A member of our team will review your information and reach out to you directly. Thank you for bringing this to our attention. We’re sorry we didn’t provide the responsive service you expected. ❤️

Response from NebrooSep 5, 2026

Thank you so much for your wonderful feedback! We’re delighted to hear that Marianne was so pleasant and helpful throughout your experience. It’s also great to know that your hearing aids arrived as described and that the included literature and videos have been helpful as you get started. We’ll be sure to share your kind words with Marianne. Thank you for choosing Nebroo and for taking the time to recognize our team! ❤️

Response from NebrooSep 5, 2026

Thank you so much for your wonderful feedback! We’re thrilled to hear that Larry took the time to patiently walk you through the different features and help you find the right fit for your hearing aids. His knowledge, patience, and dedication to making sure you felt comfortable and confident truly reflect the level of service we strive to provide. We’re especially happy to hear that his guidance helped turn your experience around and that you’re now enjoying your Nebroo hearing aids! We’ll be sure to share your kind words with Larry. Thank you for choosing Nebroo, and we’re so glad to be part of your hearing journey! ❤️

Response from NebrooSep 5, 2026

We’re truly sorry for the frustration you’ve experienced while waiting for your hearing aids and trying to reach our team. We understand how disappointing it must be to have already paid for your order and still be waiting for an update, especially after spending more than an hour on the phone without reaching a representative. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the long wait and difficulty getting through. We’d like the opportunity to look into your order and help resolve this for you. Please provide your order number and the email address associated with your purchase so our team can review the status of your order and reach out to you directly. Thank you for bringing this to our attention. We hope to make this right for you. ❤️

Response from NebrooSep 5, 2026

We’re truly sorry to hear about your experience with your Nebroo Infinity hearing aids and the frustration you encountered while trying to arrange your return. We understand how disappointing it is when the hearing aids don’t perform as expected, especially after trying different ear tips and reaching out for assistance. We’re also sorry that the communication surrounding your refund request left you feeling that you were being pushed toward an option you did not want. We’ve been experiencing issues with our phone lines, and we apologize for the difficulty and frustration this has caused. We’d appreciate the opportunity to review your case and better understand what happened with your return and refund request. Please provide your order number and the email address associated with your purchase so our team can look into the details and reach out to you directly. Thank you for sharing your feedback. We’re sorry we didn’t provide the experience you expected and hope we can have the opportunity to make things right. ❤️