NavTool Apple CarPlay Review. Prior to ordering apple carplay interface from navtool i have tried their competitors. They sent me 3 modules that i was supposed to some how make work together ahh what a mess. Navtool is neat interface all in one, fast and simple installtion.
Response from NavToolJun 15, 2018
Thank You. We know your time is valuable, we appreciate you taking your time to write this review. We hope that you enjoy current and future NavTool products.
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team.
DC
Danny C.
NavTool for Acura TLX
This is my 4th NavTool. Purchased NavTool Apple CarPlay and Android Auto 2 in 1 for my 2016 Acura TLX. Works as advertised fast shipping. High quality picture on the screen. Clearly American quality.
Response from NavToolJun 13, 2018
Thank You. We know your time is valuable, we appreciate you taking your time to write this review. We hope that you enjoy current and future NavTool products.
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team.
BB
Bill B.
You can see my original review below
You can see my original review below, at this point I have been using my NavTool for almost a month. As I mentioned previously the only problem I had was he initial trouble installing it thinking that i’m a jack of all trades.
In the past past I’ve been using NavTool daily 2-3 hours a day l. No issues whatsoever all works as expected.
The results are surprising and i love this upgrade.
Response from NavToolJun 12, 2018
Thank You. We know your time is valuable, we appreciate you taking your time to write this review. We hope that you enjoy current and future NavTool products.
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team.
PS
Paul S.
So this whole sorry saga continues (and I am still owed $1,700)
In reference to my previous review and in answer to NavTool's response:
1. Review left for a wrong company.
- I have been dealing with "sales @ navtool.com" are you not NavTool.com?
2. The review didn't leave order number. valid order number
- YOU NEVER GAME ME AN ORDER NUMBER. Everything was dealt with via email and I have the entire chain including 3 emails from "sales @ navtool.com" telling me that my order will be dispatched 'next week', saying you are out of stock and that I will have to wait a few more weeks, etc....
3. Without order number not possible to locate reviewer.
- I will be the person who has been constantly emailing you and chatting online about my missing $1,700. I have send you details of the money transfer made. All I want is my money back.
Update 11/06/18 (title also amended)
So you see this is why this whole situation is both laughable and so tragic. The communication from NavTool is like a bad joke. I reply to their 3 points with valid answers and they come back with nothing.
This is one of their tactics - they offer no new information so you just end up asking the same questions over and over again. I assume they do this in the hope that you will go away. But I will not go away. Not as long as they owe me $1,700
The fact is I have our entire email exchange from the beginning of the year. It includes several key responses from them including a reply stating THEY HAVE RECEIVED MY MONEY (Jan 29, 2018 at 01:41 PM). I have a statement from my bank confirming the money arrived at NavTool
There are multiple replies stalling for time:
Feb 19, 2018 at 10:42 PM, "NavTool Sales Team" wrote:
hello will ship out your order this week
Mar 12, 2018 at 06:28 PM, "NavTool Sales Team" wrote:
hello your order is being processed, between time you placed an order and actually paid long time pasted so units got sold out. new batch being prepared
Mar 16, 2018 at 11:55 AM, "NavTool Sales Team" wrote:
we are expecting to resume shipping this coming week
Mar 30, 2018 at 03:13 PM, "NavTool Sales Team" wrote:
should ship out this coming week
Of course, when I ask for proof of dispatch or a tracking reference I get nothing. I still have not received my order and I have still not received a refund despite repeatedly asking for one.
The only time I have received any replies is either after several times of asking or after I have contacted them in a public such as on here or on Twitter.
I really don't know how a company can continue to operate like this. They have proven to be totally dishonest.
I would not recommend NavTool to my worst enemy.
Response from NavToolJun 11, 2018
1. Review left for a wrong company.
2. The review didn't leave order number. valid order number
3. Without order number not possible to locate reviewer.
Hello, Dear future customer of NavTool
If you carefully look at our reviews, we either have 1 star reviews or 5 start reviews, you may ask why there are no reviews in the middle like 2,3 or 4 start review?
Here is the answer, our products are really perfect and that’s why they get 5 star reviews, and if you read our 5 star reviews they are from actual customer that took time to leave reviews as they were amazed. However just like any other company it’s hard to ask people to leave a review, they are simply happy with product and move on. However once someone is unhappy they go ahead and leave 1 star review, and then blow it up out of the proportions. Even if you look at apple you will notice mostly 1 star reviews, that’s because millions of happy Apple customers don’t care to leave 5 star reviews.
We accept all product returns no questions asked within 30 days from the day you receive the package form shipping courier.
Here are the top 5 reasons why some customers leave us 5 star reviews:
1. NavTool is 100% Made In USA – the only video interface company that makes products in USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team.
Here are the top 5 reasons why some customers leave us 1 star reviews:
1. Purchased the product then waited over 30 day period to get it installed, during that period customer sold the car. Waited another month and decided to return the product, unfortunately we cannot accept return past 30 days from the day you receive the package.
2. Customer purchased the product, then started installation without reading installation manual. Improper installation damaged the product, Customer automatically assumed the product is defective.
3. Customer didn’t read the manual, improper installation cause product to malfunction, instead of doing warranty exchange customer wants to return it.
4. Customer wants to return product at any cost but way past 30 day return period.
5. Customer purchased products , but didn’t carefully read the description possibly assuming it can do things that are not listed in the product description, waited past 30 day return period and trying to return it.
Here are top 5 reasons why some customers DON’T leave us 2,3 or 4 star reviews:
1. All NavTool products sold are as described on the website.
2. All NavTool products are guaranteed to work when received by customer, because we test all products 3 times before they are put in to the product packaging.
3. All NavTool products are easy to install.
4. All NavTool products work for a very long time and they are designed to last for a minimum of 10 years.
5. All NavTool Products are delivered to customers as fast as shipping courier can deliver them.
P.S. the reason we built perfect product in USA, is because we want to make customers happy rather than paying couriers to ship products back and forth at our expense.
Thank You
NavTool Customer Service Team
AG
Andy G.
Before I purchased NavTool I was trying…
Before I purchased NavTool I was trying to use another brand and it was a fail. NavTool interface may cost a bit more but it’s worth every penny.
First of all it’s a hassle free installation. Entire interface is made in USA. Quality connectors over what the competition has to offer, and by the look of it NavTool’s competitors is straight out of China. Look I don’t have anything against China, but NavTool made in USA and their competitors that literally fall apart as you take it out of the box.
NavTool customer service is friendly and helpful.
NavTool tech support team is definitely knowledgeable.
I have used many automotive upgrades in the past but NavTool is the best I ever see
Response from NavToolJun 11, 2018
Thank You. We know your time is valuable, we appreciate you taking your time to write this review. We hope that you enjoy current and future NavTool products.
AW
Al W.
Here is my honest opinion of navtool…
Here is my honest opinion of navtool products
Price: great price for made in USA but attached my budget
Quality: solid product clearly made in USA
Pre-sale: I had many questions over chat, email and phone calls. All questions were answers clearly and in details
Shipping: received product in one business day
After sale support: customer service and tech support always there to help you along the way
If I had to choose on scale from 1-10 is a 10
Response from NavToolJun 11, 2018
Thank You. We know your time is valuable, we appreciate you taking your time to write this review. We hope that you enjoy current and future NavTool products.
AM
Anthony M.
Amazing customer service.
First of all I must say amazing customer service, we exchanged over 100 emails, each and every enail was answered.
I places an order for NavTool on Wednesday and by Friday fedex delivered it.
Installation was easy and live chat tech support is fast and to the point.
Response from NavToolJun 11, 2018
Thank You. We know your time is valuable, we appreciate you taking your time to write this review. We hope that you enjoy current and future NavTool products.
RR
Robert R.
NavTool with Apple CarPlay and android…
NavTool with Apple CarPlay and android auto 2 in 1 is fantastic products. I gave up on finding solution until I came across NavTool. I have previously tested 2 competitors of NavTool and both failed to deliver. NavTool is made in USA. Customer supoort is US based and AAA rated. I recommend NavTool vidoe interfaec eto anyone who is looking for quality.
Response from NavToolJun 11, 2018
Thank You. We know your time is valuable, we appreciate you taking your time to write this review. We hope that you enjoy current and future NavTool products.
