naviabenefits.comReviews of naviabenefits.com

Incredibly Frustrating and Unreasonable Claims Process Navia Benefits has made what should be a simple reimbursement process an absolute nightmare. For years, I’ve submitted the exact same documentation—a screenshot of my wife’s semi-monthly payroll deductions—to get reimbursed without any issue. Suddenly in 2025, they’ve decided that not only is this no longer acceptable, but that all previously approved claims over the past five years were approved “in error.” Their new requirement? A monthly statement from our healthcare provider (Cigna) proving coverage—something that simply doesn’t exist. When I explained that we don’t receive such statements, their response was to have the provider email them monthly to confirm that we have active coverage. That’s not just impractical—it’s absurd. Even with my wife being the Global Director of Payroll for her company, with access to every relevant document imaginable, we still can’t get Navia to accept standard payroll documentation as proof. If someone in that position can’t meet their requirements, how is the average person supposed to? Navia’s claim process is overly rigid, disconnected from how healthcare and payroll systems actually operate, and borderline punitive. Their lack of flexibility and common sense creates unnecessary stress for participants trying to access funds that are rightfully theirs. If you’re an employer evaluating benefit vendors: please reconsider. Your employees deserve better than this.

They keep denying reimbursement claims that are valid. They give reasons for denial that are just not true. When I resubmit with explanation of why the claim is legitimate, they just reject again without any further information. Once I escalate, I can get it approved, but it is a waste of time.

Abruptly and without warning changed reimbursement policy - after I had submitted a claim and are now applying the policy retroactively. They are ignoring my correspondence.

This company operates like a scam! They deny claims they’ve previously approved, request documents in writing only to deny them again. I have been unable to reach anyone—neither by email nor phone. Their email states responses take two days, yet it’s been over a week and a half with no reply. Phone wait times are listed as 30 minutes, but both times I called, I waited 45-50 minutes with no answer. If you’re dealing with them, I highly recommend reaching out to your company’s HR or benefits advisor to escalate the issue and explore alternative solutions. This company is beyond frustrating—avoid if possible!

Cant get reach a human for customer support. the phone wait time is 60 minutes and after a few minutes the phone disconnects. My HSA card is not working and I need to reach someone for assistance but cant.

It is impossible to speak to a live person. When we called to verify the total benefits remaining on our card, we had a balance. We tried to use the card and it was declined. I called the number on the card and said the wait time was "less than 30 minutes." After 20 minutes on hold, it changed to "less than 45 minutes." At the 35 minute mark, they disconnected the call. We tried to set up an account online and received an error message saying we had to call them. This has been the most frustrating experience and

Customer service reps are nice. My card is eternally frozen with Navia telling me it's not locked but when I go to spend money, it declined my card. I've emailed them and they say the vendors are accepted. I hate it. Never again.

When you come in they tell you everything you want to hear. You will feel like you are going to be part of a family. Down to the ridiculous song they make you sit through during orientation. It’s all an illusion. Everything is not as it seems. Get ready to work a ton of over time that wasn’t disclosed in the beginning and have no work life balance at all. My manager would wait until the end of a very long shift that we weren’t even supposed to be working to complain about her divorce and talk about her life and her kids. It was mind numbing. We were trapped so we had to listen to it. People that are supposed to be Leads and help you don’t. You have to wait for extreme lengths of time to get a response if you need help while an angry participant waits forever and just gets more and more angry. No matter how badly abused you are by the participant , they will do everything in their power to make you deal with it, even when the participant clearly ask for a manager. Which, fun fact, you can’t connect them directly to. They have to receive a call back, so yeah, imagine how fun that is. Can’t count how many times I was told that they never receive calls back. Training was an absolute joke. They do not prepare you enough. Not even close and our training was nearly three weeks. You get maybe 15 minutes to eat a meal and the breaks are a joke. This is the job you take if you are ready and willing to die. Your morals will die right along with your physical body. The participants are being screwed left and right and you get to hear all about it. I had participants call in screaming and crying every other call because of how shady and confusing Navia makes EVERYTHING for the participants. There is zero education for participants and it literally ruins lives. I listened to it. I saw it. Daily. It’s every man for themselves. There is no “team”. A few months in I became very, very ill. Thanks to this horrible job I developed erosive gastritis and colitis due to the stress and insane hours. Took me over a year to heal. I lost 30lbs and I didn’t have the weight to lose. I was almost hospitalized. This job ruined my life and I’ll never forget the participants lives that I watched be horribly impacted by this company. My physician and specialist recommended I leave this job and I did. Even though they were forcing so much over time on everyone, they told me to just go and sign off. It was like I never mattered. My health meant nothing. My manager, usually over the top friendly, was cold as ice. True colors came out. My fellow team members that would have to stay online well into the night that desperately needed help on the phones didn’t matter. I was so sick I couldn’t even eat and I still offered to stay on for the day or even another week or two. Nope. They told me to just go. Take your rose colored glasses off and take a look around. Don’t be pulled in by their manipulations. The pay is a joke and there is no amount of money to throw away my health and morals. Nothing is what it seems.