naviabenefits.comReviews of naviabenefits.com

Navia automatically declines to reimburse you for a legitimate authorized expense at least for the first time submitted. They send form letter denials with no explanation of why the claim was denied. They finally approved the expense after submitting the same information multiple times but failed to reimburse me. I am still fighting with them.

They auto decline reimbursement even when all required documents have been submitted. Lost almost a thousand dollars in previous years and $2000 denied this year already. Almost impossible to reach. Essentially a scam.

I have been on hold for almost 3 hours waiting to speak to customer service.

I've had a really hard time getting my COBRA coverage through Navia. Its been a slog to get the coverage my previous employer offered... I worked hard to get it instated and now its disappeared again

It's crazy that this business is legal, I don't know how someone hasn't sued this company to oblivion. I warn any companies to not set-up their FSA account with Navia. They will reject your valid claims and send you a canned response that doesn't even mention which claim was rejected and why. So, if you have anything more than one claim, best of luck trying to figure this out, talk to their customer service, and getting your money out of FSA. This sort of hassle I won't even do it as a job, let alone to save some tax dollars on my qualified expenses.