naviabenefits.comReviews of naviabenefits.com

They are so difficult to work with and their web site is not only poorly organized, but the buttons do nothing or throw errors. I’m asking my employer to reconsider using Navia this had been a huge time wasting nightmare

Is an FSA worth the trouble? Navia is so disorganized and difficult to work with it makes me rethink the benefits of my FSA.

Constant errors, seems like a way to frustrate and steal from employees

It took this company a week to activate my husband's Benefits Card, and every time we try to access our account we are told the telephone number or email address we entered doesn't match what they have on file. My husband contacted the company today and they told him he doesn't have an account; he created an account in January and was able to login. Who is running this company!?

If I could rate a zero for Navia Benefit Solutions I would. They are impossible to work with on my son's after school care program. They have denied my claims too many times making me jump through hoops to submit additional documentation even though I submit receipts straight from his school's data base. I absolutely agree with another review stating any HR department choosing this company is doing a disservice to their employees. Find another company, NBS is terrible. I will not be using them again, a small tax savings is not worth all this hassle!

Crap service. I was set up to use the card and pay for prescriptions with Kaiser , I received a bill from Kaiser and it looks like the card from navia had been rejected, and no one contacted me. Pathetic. When things look too good to be true, here we go. Trying to call their renton 1 800 number, they cannot validate my phone number in order to access my records. Very angry, one more weak company. I pity their employees.

In the 2025 Benefits Year I submitted the required Explanations of Benefits along with the required form to Navia so that I could start drawing from my company's HRA instead of my HSA. I had confirmed receipt via a phone call I had made. A couple of months later I checked my HSA balance to find it short of what I perceived my amount should be. Upon further investigation I found that no funds were being drawn from my company's HRA. Funds continued to come from my HSA. After many calls to a very poor customer service group who were also very difficult to understand I started emailing Nauvia and my HR department. Weeks after the start of my investigation my wife caught up on the non-descript mail. There in a normal plain white envelope was a check. The amount was the exact same of the EOBs submitted so I could use my company's HRA. I should have never received that check. They are still screwing around with. I can tell you right now that I'll end up with a check for the amount that should have been taken from the HRA and not be able to put it where it was meant to be, in my HSA. Navia has a terrible business plan and piss poor customer service. No wonder they don't place a phone number on their emails.

Any Corporate HR team is doing their employees a genuine disservice by choosing Navia/UMB. Complete incompetence. Expect to spend hours on the phone if trying to move your HSA from Navia/UMB to a more professional provider.