Pamela S.
I got exactly what I ordered in a…
I got exactly what I ordered in a timely manner! Very Good!
Taking care of the health and happiness of your family is always at the forefront of your mind, and we understand that you don’t have time to search through thousands of stores to buy the items you need the most. You need a way to source high-quality, nutritious, sustainable home and health products without visiting multiple stores or having to settle for second-best, which is where NavaFresh comes in.
NavaFresh USA (navafresh.com) has 434 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Pamela S.
I got exactly what I ordered in a timely manner! Very Good!
Ethan G.
I think all has been well. Thank you and may God bless you.
Cleetus T.
The package I got is different to what I bought. I ordered pineapple essense as seen in the order title. However the essense I received is Cardom, see the attachment as evidence. I require the pineapple essense asap as I require it urgent for cooking purposes. This is too ridiculous! If you don't have the product in stock, don't display it in your website and sent a different item. This is really frustrating, annoying and downstair stupid. What am I meant to do with Cardom essense when I need pineapple. We tried calling you, they never responded. Please make your service better. If you have pineapple essense, please send it. First time, sure everyone makes mistakes but second time too.
Response from NavaFresh USAOct 26, 2023
Dear Customer, We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future. Regards, Swapnil
Emma
Should have read the other reviews before purchasing. Ordered from what appeared to be an Irish website, with an Irish address and phone number only to find the company is based out of India and the order was shipping from Mumbai. Bit deceptive but in theory I don’t care if the order was received. I received a tracking number pretty quickly so all seemed fine but the order appears to be stuck in transit and I’ve been given two different reasons why (insufficient address even though I gave them correct details, and a customs fee that needs to be paid). Customer service is responsive but just keeps telling me repeatedly to be patient and give them more time. I’ve asked for a refund but they have just asked me again to wait. Very frustrating and feels like a total scam at this point. UPDATE: got refunded after arguing with their customer service for 2 weeks. Product actually arrived a week later, in an Amazon India box. I looked up the cost online and they charged me 40 euro extra for a product they just ordered and got shipped via Amazon. Total scam.
Response from NavaFresh USAOct 30, 2023
Hi Emma, We acknowledge that your order was delayed due to receiving a higher volume of orders. We have proceeded to carry out a full refund. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, and I would request you to liaise with us over the same email thread. We do hope you will give us another chance Regards, Swapnil
Aura V.
Websitet er lavet til at ligne en dansk hjemmeside, men det hele er indisk, så allerede dér er det fup og bedrag. Jeg bestilte noget Heidi chokolade, som er rumænsk og kan ellers ikke købes i Denmark. Det koster normalt 15-20 kr pr plade, en helt almindelig pris. På deres hjemmeside står den til 217 kr, og billedet de bruger ligner at det er en helt pakke, dvs 10-12 plader, hvilket vil give mening prismæssigt. Men når jeg får pakken, er der kun én plade, plus at den er pakket kraftigt ind, og den kommer fra Indien, og jeg skal også betale told. Der står rigtig nok ikke at der er flere end en plade, men den er lavet til at den ser sådan ud. Men når jeg så vil returnere produktet, kan jeg ikke få dem til at gå med til det, selvom der står at man godt kan returnere. De tilbyder “cash vouchers”, og når jeg siger at jeg ikke er interesseret men at jeg vil returnere, svarer de ikke længere. Så jeg står med en helt almindelig plade chokolade købt for 260 kr, oveni købet efter en tung miljømæssigt forsendelse. Hold jer væk fra den webside.
Response from NavaFresh USAOct 16, 2023
Hi Aura, We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest? Regards, Swapnil
J. R.
Having lived overseas where several of the products offered are easily available retail, I was shocked to see the prices listed on this site. One can of soup was priced at nearly 20 times more than retail. When I contacted the company, they said that the price reflected import duties and taxes. Not possible, the import duties and taxes on a $1.80 can of soup does not price out at $32.50. And dried noodles that cost $1.20 retail, for $29.00? Stay clear of this site. You'll be financially taken big time. UPDATE AFTER REPLY: I appreciate your reply, but it is little more than the same inaccurate reasoning. The factors you point to absolutely do not correspond to 20 times the actual retail price per unit. You are misleading your customers re actual value of the product and the added costs of getting the product to the US. I just imported a case of said product with no customs/duty due. Please get real on the product pricing.
Response from NavaFresh USAOct 5, 2023
Dear Customer, I can completely understand your concern regarding the price. I want to let you know that the price on our website involves various factors like demand and supply, customs charges, quality, etc., which is why our price differs from other local vendors. We do hope you will give us another chance in the near future. Regards, Swapnil
Saurav J.
It's fake..don't order anything from here
Response from NavaFresh USASep 11, 2023
Hi Saurav, I want to inform you that the email is not sent from our company. Regards, Swapnil
Hooponoponogirlz
No shipping confirmation BUT I contacted them and they sent tracking almost immediately. I did get my pkg when it said I would and the product was as described. Actually one of the most nutritious foods on the planet and hard to find here.