Nava Health & Vitality CenterReviews of navacenter.com

While they have some great healers working there, the lack of customer service at even a basically acceptable level make it a real problem with using them. Half of the appointments we had were cancelled last minute, not an exaggeration. If the appointment is on, the meeting software was almost always a problem. The client portal never worked for us, no information there as promised, you can get copies of some documentation in an email if you beg. They will not provide the most basic medical billing of information that is required by most states, they just drag their feet and apologize for not being able to comply with the most basic standards.

I am filing a complaint against Nava Health for ongoing billing issues, lack of transparency, and failure to deliver promised services. I enrolled in a one-year membership for myself and my husband on February 28, 2025. From the start, there were problems. Prices were increased without any notice—I only discovered this at the time of my appointment. I was also promised doctor-led reviews after bloodwork, which never occurred; instead, I only spoke briefly with a nurse practitioner and received generic recommendations. Additionally, after each visit, there was consistent pressure to purchase expensive add-ons. More concerning is a pattern of improper charges. I was repeatedly billed for “free” monthly IM booster shots and had to call every time to dispute the charges, often spending 20+ minutes just to reach someone. This happened multiple times. In February 2026, I clearly declined to renew my membership, yet both memberships were still charged. One was refunded, but the other was only partially refunded. Nava claims I “used services” on February 28, 2026; however, that appointment was originally scheduled for February 21 and had to be rescheduled by Nava due to staff illness. The only available date I could attend was February 28—after my membership ended. I should not be penalized for their scheduling issue. After reviewing other complaints, it is clear this reflects a broader pattern of billing and service issues. I am requesting a full refund of the remaining $200, and written confirmation that my membership is fully canceled with no further charges.

If I could give a zero, I would. This company is relentless and sales calls me at least 3 to 4 times a day trying to get me to sign up with them. This company is the worst! I would not sign with them under no circumstance due to their tactics and ethics. Asked to be taken off their call list and they change their number and continue to call EVERY DAY. They generate a number that is the same as your prefix number and continue to attack you with calls. This says volumes about this company. STAY AWAY FROM THIS COMPANY!!!

This is a pure sales operation. Will push for blood tests, infusions and hormone therapy no matter what the issues or needs are. It’s a machine with no human touch. They r all trained to maximize each reps earnings. Can’t believe governining agencies haven’t shut it down.

I had a bad experience with this company. The doctor avoided me when I started having problems. They just want your money.

Shelly made me feel at ease right away and I enjoyed my experience at Nava Medical, her professionalism, nice clean facility...would recommend to my family and friends

I've usually been happy with NAVA. The only service I use them for is HRT. A while ago they introduced a new membership scheme (very expensive) then rolled it back, which I thought was smart. Well, no. It's back. They are basically increasing the cost of my HRT service by $1k or more each year; either through the addition of the membership fee (if I choose to pay it), or the amount I have to pay for it as a "non-member." The reasoning behind the new memberships fee is that now members can get all the doctor visits, labs covered without having to mess with insurance. This works as long as your health insurance wasn't paying for those doctor visits or labs. Problem is my insurance does pay for my doctor visits and labs. So now I get to pay twice: once for my health insurance and second for the NAVA services. There is absolutely no value add that I receive from buying a NAVA membership. I don't care how they spin it, I am just paying much more for the same service. I would respect them more if they just said, "The cost of HRT is going up. Now it cost X."

I had a very negative experience with Nava Health. They misrepresented which services would be covered by insurance — even routine things like bloodwork — and then, months later, charged my credit card unexpected fees for services that were never even provided. Their main focus seems to be on upselling high-cost, out-of-pocket services and products you don’t actually need. Providers at the clinic also seem to change frequently, making it hard to get consistent care. I strongly recommend staying away from them.