Nature Hills NurseryReviews of naturehills.com

This is a pathetic excuse for an online nursery.  I can see why it's Family owned and operated... Since All the employees are Family members they don't need to care about the customer at all to keep their job. They have the worst customer service I have ever dealt with. Once you place an order you will never be able to speak to a person if you have a problem. They direct you to their website where you submit a ticket and then wait for one of their family members to get around to answering your ticket.  I submitted a ticket and asked several questions including when my order would ship and How I could submit my own review since they make you email your review to them directly so they only post the positive reviews that make them look good. Check out their website... Every review is Positive... As if... They give you a 3 week shipping window delay, then tell you that they can't control Fed Ex and of course they can't ship if it's too hot or too cold, excuse after excuse, so if your items don't ship after the entire summer because of weather... And You Finally give up and Cancel your order, they get to keep 10% of your money for an order they never shipped, for items they probably never had in the first place. I Finally received my shrubs today.  If I had known how small these plants were for the price, I would have bought them from somewhere local.. my local nursery has these same shrubs slightly bigger for 1/2 the price that Nature Hills shipped me.. I bought them online because I thought I was getting larger plants than these.... They are so small they are definitely Not worth the price.  Save yourself the aggravation and shop somewhere else, this is the first and very last time I will order anything from this over priced online nursery that won't allow you to speak to a person after the sale, because once they have your money.. your not important.

My tree order arrived quickly and in perfect shape, with no signs of distress from shipping across several states; it was packaged well to keep the soil moist. The tree is larger than I expected, with multiple branches and some blossoms starting to form. I'm very happy with the purchase and will probably order more plants.

The Clematis Henryi just arrived and I am very impressed with the quality and size of the plant. It is in great condition and the packaging could not have been better. I have online ordered a few clematis this season, but the plant you sent surpasses any of those. Thank you so much! I will definitely be ordering more from NatureHill in the future.

Nature Hills Nursery Nature Hills Nursery “"Plant Insurance" is a joke & customer service is poor” 6/2/21 Last June 25th, I ordered a Navajo Globe Willow tree #3 container online; it was priced at $88.95 plus $8.90 warranty/insurance and S/H at $9.95, and was to be shipped within 10-14 days, weather permitting. On July 25th--a month later--we had no tree, no shipping notification, no communication at all, so I emailed to ask what was happening. Charlotte responded 2 days later, stating a surge in heat in our area (we are high desert in northeastern Nevada) caused a delay. Two months later, on September 24th, again I had to reach out to Nature Hills for an update as I'd had no communication from them. This time, the stated reason for delay was related to wildfires in Oregon. By the time the tree arrived and was planted (the next day), we were so far into our cold season that we were concerned about the tree getting established; we'd already had several freezing nights, which I'd explained to Charlotte in the earlier emails were the norm for our 6,000' elevation. Still, we had the warranty, right? So... our Spring arrived and the little tree was in struggle mode from the beginning. It tried to leaf out, but within days it was clear that it was dying, from the top down. I emailed Nature Hills and included requested photos, and got a response on Saturday, May 29th, that said they had issued a store credit of $88.95. Not long afterwards, I replied that their site showed the same tree at $88.95 with S/H at $8.95, said that we'd like that tree as a replacement and asking how to handle the additional S/H fee. Shortly thereafter, I missed a phone call stated that the replacement tree couldn't be shipped at the $8.95 rate, and I'd need to pay $24.95 to have it shipped; also, I was asked to send an email on what times might be best to call back to get credit card info. Because we were going to be largely unavailable the remainder of the Memorial Day weekend, I didn't know what was going to be a good time to call. My attempts to reconnect by phone were unsuccessful until June 2nd, when I was connected to Barry in Customer Service. He informed me during that call that the current price on the tree was $96.95 and refused to honor the price that was current on the site when we first arranged the replacement, and took offense when I objected, stated that it was wrong of me to hold him personally responsible for my problems, that I should have been more attentive to their terms and conditions, and that I should have a nice day. This company either doesn't train on customer service or doesn't care about customer service. Bet I can find a company that does both.

I ordered and recieved milkweeds and a gingko biloba tree. It was more pricey than I expected, but I'm glad that they grow well in my garden. Didn't have any problems like others mentioned. The only thing that I think needs to be improved is that the images shown when purchasing the plant is grown while the one's people receive are young.

I wanted white oleanders to replace a lot of shrubbery that got killed off on our recent freeze in Austin, Tx. I only googled “white oleander” and had no prior knowledge about Nature Hills. They had exactly what I wanted and they were shipped fast, packed well and looked good when they arrived. Price was fair, especially because they were shipped from Cali. (Which I didn’t even realize when I ordered them.) What more can you ask for? A hard to find plant (post-freeze) shipped fast! Thanks guys

I received the tree kit 3 days after my tree order. However, after leaving several voice mail messages, as well as creating tickets, that one is asked to fill out online, for customer service, I only received generic email responses that the tree would be delivered when the chance of a freeze warning in our area would no longer be an issue. I still never receive my tree. I then placed my order in dispute with my credit card service. I would NOT recommend this nursery.

Over priced plants that are low in quality. Don’t even bother with buying 1 yr warranty. They make it impossible to “open ticket” and talk to a real person about your issue/warranty. Wished I looked at all the bad reviews they got before I dropped over $200 on 2 crappy trees